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The Mortgage Operations Servicing Manageroversees a dedicated Mortgage Servicing Team which supports BNY Mellon's WealthManagement group. The Manager will oversee all mortgage servicingfunctions, including partnering with internal stakeholders and managingexternal vendors. In addition, the Manager will provide monitoring,analytics and reporting, while improving operational processes. The Managerwill provide guidance on resolving moderate to complex Client issues based on asolid understanding of the mortgage industry. Manager must also possessexceptional communication skills in managing Client, Advisor and Mortgage Bankerexpectations. Manager is responsible to supervise, review, train anddevelop a high performing, results oriented Servicing Team.
Bachelors degree or the equivalent combination of education and experience is required. 5-7 years of total work experience is preferred. Experience in brokerage processing is preferred. Applicable local/regional licenses or certifications as required by the business.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
Primary Location: United States-Massachusetts-Boston Internal Jobcode: 70604 Job: Wealth Management Organization: Strategy & Service Delivery-HR06265 Requisition Number: 2007744