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Vice President, Team Lead - Digital Customer Onboarding, HK & GBA
DBS Bank Limited
September 10, 2020
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.
Shape the overall product vision and roadmap for Digital Onboarding of Consumer Banking business to achieve the vision of 100% digital onboarding for HK and GBA
Be the internal and external evangelist for your products, helping stakeholders understand product benefits and unique selling proposition
Lead and oversees various digital acquisition journey across platforms to ensure consistency from online application till fulfilment
Responsible for end-to-end digital product launch to ensure timely and smooth rollout
Collaborating with different stakeholders who often have different set of concerns
Develop ideas to grow online channel share and conversion funnel across our digital platforms
Conduct small experiments to assess market acceptance and iterate continuously to achieve the desired outcome Drive customer immersions and champion the voice of customers by means of quantification (data) and qualification (verbatim) with any stakeholders Develop and implement product launch communications plan focus on increasing awareness and adoption of new Digital Products Support post-implementation tasks such as user training to touch-points, production problem investigation, post implementation review and escalation
Be highly aware of market trend, new technologies, new Fintech products and advisory technologies
Self-motivated, detail-oriented and take charge of responsibilities/area of duties assigned
Proficient in project & product management, customer experience, and compliance matters
Ability to adjust to constantly changing priorities and dynamic environment
Excellent communication skills to manage internal and external stakeholder
Customer centric with eye for details, to develop best in class digital customer journey
Result oriented to drive key metrics including Digital Value Capture, online channel share and revenue
Team player with good interpersonal skills
Fluent English and Putonghua
Key Performance Metrics
New to Product count
Transaction & Volume
Project Delivery for product enhancement
Digital Value Capture
Customer Feedback & 5-Star rating
Customer Journey - STP and Conversion
Online Channel Share
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.