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Job Description The Remittance and Process Improvement Specialist is responsible for ensuring that payment instructions submitted by customers are executed accurately and in a timely manner. He/she is expected to identify gaps in the existing operational processes, propose operational and risk-related improvements, and follow through on their implementation. He/she will be a subject matter expert in areas related to domestic and cross-border wire transfers. Responsibilities
Gain remittance knowledge and involved in fulfilling daily business needs
Involved in end to end process of gathering requirements for process improvements/transformation initiatives, executing and training new processes involved with stakeholder management
Involved in analysing volume data and provide analysis and follow up actions or areas of concern to Head Of Section
Perform end-day reconciliation to ensure that all cases have been attended to
Perform UAT for system enhancements prior to production deployment
To perform any ad-hoc tasks that may be assigned from time to time
Able to communicate effectively and work in a team with others
Able to multi-task and manage priorities in a fast-changing environment
Possess strong analytical and problem solving skills
Able to use design thinking principles to improve and streamline existing processes
Proficient in the use of MS Office
Meticulous individual with an eye for detail
As part of the application, you are required to also submit your online application via My Careers Future for this position: https://www.mycareersfuture.gov.sg/job/information-technology/sgunited-traineeship-remittance-cum-process-improvement-specialists-sgunitedjobs-oversea-chinese-banking-corporation-00d1a8b47319f77649782806e310af6d