CAIA's Career Center is an easy-to-use, comprehensive resource connecting job seekers with employers in the growing AI field. Use your knowledge and credibility to advance your career or build a talented team for your organization. Opportunities targeted to CAIA Charterholders are prioritized.
In order to search for jobs specifically for CAIA Charterholders or those pursuing the CAIA Charter please enter “CAIA” in the search panel.
This will enable you to search for CAIA specific roles globally.
About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Work with the team to provide following services all our users
Provide input into High Level Designs, taking advantage of the range of technologies available within the Bank Technology Services domain (e.g. Cloud, Storage).
Develop Low Level Designs and communicate with other Engineering and Project teams in the Bank.
Manage the Deskop & Mobility Product Roadmap and provide ongoing governance for Products within the Roadmap.
Understand capacity and capabilities of existing platforms in the Bank and plan for growth.
Lead different projects - identify dependencies and critical path - Ensure completion as per committed timelines.
Proactively identify potential crises and devise contingency plans.
Work and coordinate with different teams across different countries -with diverse culture.
Supports comprehensive business continuity and disaster recovery plans
Develops documentation including processes and procedures for consistent maintenance and support across Operational COE's and within the Supported Regions
Develops and contributes to policies, standards and procedures, and documentation of best practices/process improvements
Identifies and leverages best practices among support and delivery teams as well as within peer teams
Interfaces with various levels or groups within the organization to gain consensus and buy-in from all parties
Interacts with customers and/or functional peer group managers
Demonstrate the ability to train on an document technical concepts and procedures and cross trains others in this area
Perform other duties as assigned or required
Performing asset inventory activities as needed.
Perform deployment of packages to Client and server machines and refresh using SCCM.
People and Talent
Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
Employ, engage and retain high quality people.
Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
Take personal responsibility for understanding the risk and compliance requirements of the role.
Understand and comply with, in letter and spirit, all applicable laws and regulations, including those governing anti-money laundering, terrorist financing and sanctions; the Group's policies and procedures; and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters.
Embed the Group's values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture.
Manage the project delivery and support costs within budget.
Ensur e vendor relationships are appropriately managed and deliver value.
Our Ideal Candidate
> 15 years of Desktop and end user technology management experience - focussing on various desktop technologies
Experience in architecture and design of enterprise desktop deployments and processes, especially for Windows 10.
Demonstrates delivering services as a business (market bases services at market based rates accounting for internal costs with a positive return)
Developing Self & Others through Coaching, Contributing to Team
Success, Continuously Learning and Sharing Knowledge
Vendor Interaction, understand the product/technology lifecycle, follow end-of-life and provide recommendation for changes/upgrades
Demonstrates tactical ownership for the management and support of assigned infrastructure areas
Participating in initiatives to maintain a secure, consistent, and effective global technical infrastructure service
Demonstrates high analytical skills, Is self-motivated/directed
Applies standards consistently across all solutions
Demonstrates senior level technical skills and ability to successfully complete and resolve complex, non-routine solution designs to address customer requirements
Demonstrates strategic foresight while employing hands-on technical skills on projects and work assignments
Demonstrates ability to develop, organize and analyze performance metrics in their given function
Demonstrates ability to develop, communicate and educate on standard operating procedures within their given function
Delivers by possessing productivity, professionalism, customer service attitude, attention to detail and quality; ability to multitask; team focus, strong interpersonal skills, strong verbal and written communication skills and adherence to standard operating procedures
Demonstrates ability to adapt to a rapidly changing environment and ability to take direction from multiple areas.
The candidate should have experience in managing large Desk top services teams and set ups and should have deep hands on experience in :