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Senior Application Support Specialist- Top Tier Buy Side Firm
September 5, 2020
About Our Client A Top Tier American Hedge Fund is looking to expand their Asia Technology Operation as the business is rapidly expanding
Act as the first point of support for system incidents including trading application
Level 1, 2, trading for Trader, Portfolio Managers and Analysts
Level 1 Market Data service support and document requests for trading tool enhancements
Capable of making independent decisions while mitigating risk
Identifies, diagnoses, and resolves functional and technical problems and business critical incidents through research and analysis of trends, root causes, and business impact
The Successful Applicant
Eager to learn and open minded
End-to-end incident resolution for the clients
High client satisfaction scores and positive user perception and feedback
Escalation of critical incidents and identification of patterns in recurring incidents
Resolutions of incidents in a timely and effective manner
Ability to communicate via producing documentation at all levels, client service and technical writing skills, coupled with a strong interest in further developing and integrating systems knowledge with technology skills