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The Senior Compliance Manager serves as a senior function/business/product compliance risk manager for Independent Compliance Risk Management (ICRM) responsible for establishing internal strategies, policies, procedures, processes, and programs to prevent violations of law, rule, or regulation and design and deliver a risk management framework that maintains risk levels within the firm's risk appetite and protect the franchise. The successful candidate will manage a team of 5 compliance professionals and support Citi's credit card and unsecured lending business as well as operational teams including credit operations, technology, collections and complaint management. Citi's credit card business is the fifth largest credit card business in Australia and includes a range of white label products issued in partnership with major Australian corporations.
The role reports to the Head of Compliance for Consumer Bank in Australia as well as matrix reporting to the Regional Product Head for Asia Pacific located in Singapore. As Citi is a global bank, the successful applicant will be operating in a regulatory policy environment designed to meet US and other international laws and regulations as well as domestic Australian regulatory regimes. A knowledge of Australian laws and regulations applicable to consumer lending will be preferred - in particular, National Consumer Credit Protection Act, ASIC Act, Privacy Act, Spam Act, Banking Act, Banking Code of Practice, ePayments Code and APRA Prudential Standards.
The successful candidate will engage and partner with senior business leaders, Internal Audit, Legal, and other ICRM product and function teams, domestically and within the Asia Pacific Region. Primary responsibilities include monitoring compliance risk behaviors, providing day-to-day Compliance advice relating to operations, financial requirements, and guidance on the supported function/business/product and the associated regulatory rules/laws and interpretation of internal policies and procedures.
This is a 12 month fixed term contract starting in September 2020.
Designing, developing, delivering and maintaining best-in-class Compliance, programs, policies and practices for ICRM. Translates ICRM strategy and goals across Citi's clients, products and geographies in a succinct and clear manner; provide direction and guidance on the programs.
Serving as a subject matter expert on Citi's Compliance programs. Provides expert guidance on function/business/product regulations on a real-time basis to manage compliance risk.
Staying abreast of relevant changes to rules/regulations and other industry news including regulatory findings.
Overseeing the monitoring and identification of regulatory developments, including enforcement actions, and new laws, regulations, rules, and interpretations or guidance relating to the supported function/business/product.
Analysing and scoping the impact of new and complex regulatory developments across senior function/business/product, including cross-border impact.
Advising ICRM and function/business/product management and personnel on regulatory and compliance issues and provide credible challenge.
Participating in industry groups and trade association working groups or other forums.
Leading initiatives and managing high-impact special project work streams with a results-driven focus to deliver solutions, including coordinating the implementation of new regulatory requirements.
Managing strategy and responses to regulatory examinations, reviews and inquiries and internal and external investigations, as well as testing and audit.
Designing and lead compliance and control reviews.
Partnering with other ICRM teams and global functions, including Legal, Risk, Operations and Technology, and Finance to prevent and detect non-compliance issues and promote a culture of compliance.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Expertise in compliance with laws, rules, regulations, risks and typologies and an understanding of compliance frameworks and processes;
Excellent written, verbal and analytical skills
Must be a self-starter, flexible, innovative and adaptive;
Highly motivated, strong attention to detail, team oriented, organized
Strong presentation skills with the ability to articulate complex problems and solutions through concise and clear messaging
Ability to work collaboratively with regional and global partners in other functional units; ability to navigate a complex organization; to influence and lead people across cultures at a senior level
Experience in managing regulatory exams and relationships with examiners, auditors, etc.
Experience in managing teams and creating an inclusive and high performing culture
Awareness of regulatory requirements including relevant local and US laws, international and industry standards
Experience in consumer banking will be preferred
Bachelor's degree in law, business or related discipline
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