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Supervise branch services team to ensure smooth and efficient day-to-day operations with emphasis on quality banking services such as account opening, bank customer information maintenance, IPO processing, ATM operation management etc.
Negotiate with relevant parties; Manage end-to-end processing procedures and closely work with various internal and external parties
Coordinate, manage and resolve problems during different stages from project initiation to its implementation
Produce documentation on operating procedures and operating guideline
Optimize workflow of the supervised business routine, so as to enhance operating efficiency and cost-effectiveness
Perform other duties as delegated and assigned by the management
Degree holder in Business Administration, Information Technology, Legal or related discipline
At least 6 years' experience in banking or financial industry, in which at least 2 years on supervisory level
Six Sigma Green Belt holder would be a definitely advantage
Substantial knowledge and exposure in branch banking operations is a must
Good knowledge on Personal Data Privacy Ordinance, Anti-Money Laundry Ordinance and relevant Regulatory governance would be a definite advantage
Mature, self-motivated, able to work independently and under pressure and willing to accept challenges
Strong organizational, analytical, time management skills and risk awareness
Proficient in PC applications including MS Word, Excel, PowerPoint and Chinese word processing
Excellent communication and negotiation skills with good command of both spoken and written English and Chinese, Putonghua included