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I. JOB SPECIFIC DUTIES AND RESPONSIBILITIES: The S&R Front Office and Communications Officer has responsibility for advancing the priorities of the Division through the following activities: overseeing the front office; supporting the operations of the Division Director and Deputy Director; and developing and executing a Division-wide communication strategy. The officer will have responsibilities similar to that of a chief of staff, including overseeing front office productivity and team-building, implementing and coordinating senior leadership priorities, and communicating objectives between groups, functions, and sections within the division as well as with external stakeholders.
Reporting to the Deputy Director of Operations, the Assistant Director will have oversight of primary functions that focus on strategic communications and operational support of key senior leadership priorities. The officer enables transparent, timely, and relevant Division communication and oversees projects and activities with Division-wide impact on behalf of the Division Director and Deputy Directors. 1. Serves the Division Director in activities related to the front office, including: 1) the daily meeting with the Division Director; 2) interactions between the Division and the Governors, the Congressional Liaison Office, Reserve Banks, and other critical stakeholders; and 3) other projects with Division-wide impact. 2. Serves the Division Director by 1) bringing perspectives into senior leadership meetings on forward focus, divergent views, how to drive culture, and what it means to be a leader, and creating activities, messaging, and engagement to reinforce those ideas; 2) making division-wide recommendations in regard to culture and officer/senior leader cohesion; and 3) providing divergent views to division Director and Deputy Directors. 3. Works closely with Division Director and Deputy Directors to coordinate Division governance activities including priorities, calendars, and agendas for governance bodies in the role as secretariat for Director and Deputy Director and Senior Leadership Team meetings, as well as for S&R Officer and System Supervision Committee meetings. 4. Oversees and facilitates consultants’ performance, coordinates with meeting presenters, and actively participates in meetings and other tasks as necessary to promote the effective operation of the executive meetings. 5. Provides support to the Deputy Director of Operations by anticipating and managing priorities, selecting the most relevant meetings, and advising on how to connect with stakeholders. Acts as proxy and attends meetings on the Deputy’s behalf, as needed; prepares materials in advance and takes appropriate follow-up action. 6. Oversees and coordinates communication efforts for the Division, including drafting communications on behalf of the Division Director and Deputy Directors. This includes staff announcements, executive memos, and presentations. Oversees officer meeting content, planning, and execution. 7. Maintains responsibility for division communication activities and outreach on behalf of executive leadership. 8. Maintains responsibility for the branding, marketing, and communication of products from the front office. 9. Provides leadership and builds cohesion of the front office team, and performs related talent management functions such as hiring, staff development, 3Cs performance appraisals, and other personnel actions.
II. DIVISION SPECIFIC REQUIREMENTS: Demonstrated expertise and leadership experience in the expectations of S&R officers:
• Actively contribute to leadership of the Division as a whole and in a manner that has positive impact with respect to tone and substance beyond the specific program or sections for which we are responsible—help, guide, influence, impact, and work beyond your particular scope/focus; • Create an environment that seeks divergent views and perspectives to promote constant process improvement; • Support the professional growth of all employees and help develop next-generation leaders; • Leverage diverse talents and positively impact culture and staff engagement; • Coordinate with and maintain strong working relationships with numerous stakeholders, including Board staff, Reserve Bank management, and colleagues at other supervisory agencies; • Achieve results in ambiguous situations by being adaptive and resilient, holding people accountable for agreed-upon results, managing for performance, and demonstrating professionalism and thoroughness by moving issues and projects to closure; • Work on complex issues where analysis of situations and data requires an in-depth evaluation of variable factors; • Leverage personal credibility, background, experience, and judgment to be influential with internal and external audiences; • Be able to demonstrate strong project management and execution capabilities, analytical skills, political savvy, and conflict mediation skills; • Manage all realms of performance effectively by setting clear expectations, assessing and differentiating performance, providing candid, continuous, two-way conversations with relevant feedback, and recognizing achievements. Required Competencies Organizational Agility: Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the culture of an organization Perspective: Looks toward the broadest possible view of an issue/challenge; has broad ranging personal and business interests and pursuits; can easily pose future scenarios; can think globally; can discuss multiple aspects and impacts of issues and project them into the future. Understanding Others: Understands why groups do what they do; picks up the sense of the group in terms of positions, intentions, and needs; what they value and how to motivate them; Command Skills: Relishes leading; takes unpopular stands if necessary; encourages direct and tough debate but isn’t afraid to end and move on; is looked to for direction in a crisis; faces adversity head on; energized by tough challenges
III. KNOWLEDGE/SKILL/EDUCATION REQUIREMENTS: 1) Advanced degree in communications, business administration, public policy, or a related field or equivalent experience. 2) A minimum of ten years’ communications, chief of staff or equivalent functional experience with working knowledge of communications and collaboration tools along with supporting senior level executives/officers with communications and/or strategic initiatives. 3) A minimum of five years’ experience in leading people in a management role, including setting strategy, establishing aligned performance expectations, providing clear and actionable feedback, and developing people. 4) Detailed knowledge and usage of best practices in the field of organizational communications to include strategy development, differentiated communication mechanisms, engagement, feedback channels, and ongoing support. 5) Experience working in a financial regulatory agency or financial institution and a thorough understanding of bank supervision strongly preferred. 6) Strategic thinker with demonstrated strong project execution and project management capabilities, analytical skills, political savvy, and conflict mediation skills. 7) Demonstrated experience and commitment to fostering collaboration and employee engagement. 8) Ability to lead and manage staff and projects effectively, set priorities, assess performance, guide staff development, and make budgetary recommendations. 9) Ability to balance competing interests among a variety of clients and readily readjust priorities to respond to pressing and changing client demands. Must be able to anticipate and meet the clients’ needs while maintaining high-quality end products. 10) Exceptional organization savvy and agility as demonstrated by ability to manage across organizational boundaries, building high performing teams, diminishing organizational silos, strengthening teams, and facilitating effective group and team dynamics. 11) Requires the ability to communicate effectively, both orally and in writing, with all levels of staff and management.
IV. OFFICER SPECIFIC POSITION RESPONSIBILITIES: 1) Acts as responsible steward to the function(s), Division, and Board by demonstrating proficiency in the Board’s espoused competencies. 2) Balances and mitigates key organizational and functional risks where appropriate, and develops and executes sustainable risk mitigation strategies. 3) Fosters a continuous learning culture. 4) Exercises appropriate judgment and decision-making in complex situations. 5) Demonstrates innovation and thought leadership relevant to future-state organizational and functional people strategies. 6) Demonstrates strong leadership and management skills aligned to the Board’s espoused values. 7) Keeps skills and knowledge current and aligned to best practices relative to key rules, regulations, and policies, as well as economic, political, and social trends that affect the organization. Understands near-term and long-term needs for the organization and determines how operations should be positioned to meet such needs. 8) Demonstrates proficiency in political savvy, organizational savvy, and interpersonal communication skills.
V. BOARD COMPETENCIES: 1) Decision Quality: Makes timely, thoughtful, strategic decisions 2) Learning Agility: Takes responsibility for building organizational agility 3) Drive for Excellence: Delivers results by developing shared vision and direction for the organization 4) Perspective and Strategic Agility: Leads and acts with the future in mind 5) Collaborative Relationships: Sets the tone for collaborative organization 6) Effective Communication: Effectively speaks and acts on behalf of the Board
VI. PERSONAL RELATIONSHIPS: 1) Has regular contact with all staff in the function(s) to stay connected to the pulse of the division, provide leadership, and act as a role model. 2) Has frequent contact with senior staff and other professionals in the division, elsewhere at the Board, and the Reserve Banks regarding matters pertaining to area(s) of responsibility. 3) Has frequent contact with members of the Board, both in discussions and through memoranda, regarding matters pertaining to area(s) of responsibility. 4) Has frequent contact with individuals from other federal agencies, international organizations, and in the private sector regarding the subject matters in area(s) of responsibilities.
VII. INTERNAL MANAGEMENT RESPONSIBILITIES: 1) Provides guidance, coaching, and feedback to, and conducts performance reviews for managers and other direct reports, and ensures same is provided to all function staff. 2) Responsible for accomplishing approved program objectives for area(s) of responsibility within the financial and personnel resources allocated by the Board and the division's senior management. 3) Participates in the development of the division’s strategic plan, goals, and budget. Recommends program objectives and their priorities for area(s) of responsibility. 4) Recommends personnel actions involving promotions, reclassifications, merit increases, and reassignments or separations in area(s) of responsibility.
VIII. POSITION DEMANDS: 1) Ability to exercise independent and sound judgment in establishing objectives for assigned area(s) of responsibility that provide support and services for the divisions and Board’s missions. 2) Ability to translate customer service and organizational development theories and best practices into effective strategies for adoption in area(s) of responsibility to achieve and maintain high levels of customer service. 3) Ability to communicate effectively, both orally and in writing, to the Board and individual members thereof, senior Board staff, other Board and Reserve Bank staff: and staff at other government agencies and in the private sector on complex and technical matters. 4) Ability to be an effective spokesperson and advocate for the Board and the division in outside contacts, which may involve significant business dealings. 5) Ability to operate under pressure to meet deadlines accurately and in a timely manner.
Employer will assist with relocation costs.
Internal Number: Requisition 22065
About Federal Reserve Board
The Federal Reserve, the central bank of the United States, provides the nation with a safe, flexible and stable monetary and financial system. We represent the Board of Governors, the federal government arm of the Federal Reserve System, based in Washington, DC.