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Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Identifying and documenting requirements in form of customer journeys and user stories.
Work with business stakeholders in requirement prioritization and rationalization
Maintain technical awareness at a level where alternatives can be analysed, modelled and classified according to technical feasibility and non-functional characteristics
Work with internal and external product teams in finalizing solution to meet the requirements.
Take responsibility as needed for the detailed specification and modelling of recommended solutions.
Apply available standards, methods and tools in an intelligent and effective way and produce a consistently high standard of documentation.
Exhibit values and principles of an agile mindset
Responsible for organizing product training
Coordination across teams / platforms, ensuring project requirements are understood by the teams and solution meets the requirements.
Assist users in defining acceptance criteria for testing
Highlighting capability gaps to respective team/tribe/ function leads
Effectively communicate with team members and stakeholders in a timely and clear fashion.
Identify and resolve issues and conflicts within the program and project management community
Manage and communicate effectively with domain leads
8+ years of experience in consumer finance products (including credit cards and unsecured lending)
Proven expertise and experience of analysing, defining and articulating complex problems across strategic business systems, process and data areas of work
Experience of defining and documenting process workflows for system implementation
Experience in design, and mainframe development is preferred
Prior experience on applications analysis, design and development, on Unsecured Leading applications such as credit card acquiring, and issuing is a MUST. Knowledge of cards application like VisionPLUS, and IST is a plus
Excellent presentation, analytical and articulation skills
Experience of facilitating workshops and working with both external vendors and internal stakeholders
Proven experience with business and technical requirements analysis, business process modelling/mapping, methodology development, and data modelling
Self-starter and extremely hands on in the management of projects
Proven leadership skills and evidence of collaboration with customers to develop strategies and solutions of high business value
Able to manage and work with internal stakeholders, and vendors.
Ability to apply general organizational knowledge of the business and systems processes in problem analysis is required.
Must possess strong leadership skills and generate enthusiasm among stakeholders.
Ability to work independently with users to define concepts, under direction of project managers is required.
Must possess strong analytical, organizational and product management skills.
Ability to communicate difficult sensitive information tactfully is required. Must possess excellent verbal and written communication skills.
Ability to interact professionally with a diverse group, executives, managers, vendors and subject matter experts is required.
Preferred technical experience in mainframe
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.