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Natural Language Processing Engineer, Service Engagement
AIA International Limited.
June 20, 2020
Bring your career aspirations to life with AIA! The NLP Engineer will be responsible for driving a journey to leverage and integrate Natural Language Processing and Artificial Intelligence technologies into Chatbot and other digital solutions to better the customer experience and create a next generation enquiry platform.
Roles and Responsibilities Chatbot Development
Maintain close communication with multiple business units to understand the business initiatives and optimize the usage of data science and digital technologies
Identify opportunities to leverage Machine Learning (ML), Artificial Intelligence (AI), Natural Language Processing (NLP) and Speech Recognition focused technologies to improve customer journey
Deliver customer-facing digital application solutions across the multiple digital channels (e.g. mobile application, website, e-commerce and omni-channels)
Develop sourcing, cleansing, structuring and ingesting new data sources
Work with supporting vendors and transfer knowledge and expertise of the developed solutions back to AIA team
Stay in tune with market research and development, and evaluate different technologies to address current challenges and future improvements
Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements
Bachelor in Statistics, Data Science, Computer Science, Electronic Engineering, Information Engineering or other relevant disciplines
Hands on experience to develop chatbot using IBM Watson NLP tools including DialogFlow, intent and entity training
Knowledge of HTML coding
Experience with ML / AI / NLP / Speech Analytics / Speech Recognition solutions
Text / Language Database design for NLP in mixed language
Experience of diverse data analysis with advanced text analytics skills, especially with English and Chinese
Programming experience with SQL, Python, C++, Scala, Java, R or similar language
Ability to pick up insurance concepts quickly
Fluent in English and Cantonese
Basic insurance and pension knowledge would be definitely an advantage
Build a career with us as we help our customers and the community live healthier, longer, better lives.
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