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The Business Analysis Senior Manager is a senior management-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.
Supervise a business analytic team supporting one large system or multiple systems with responsibilities including work allocation, budget and planning, performance evaluation, compensation, staffing and other duties as assigned
Provide direction and technical leadership on complex, high-impact projects and in all phases of the development and implementation process, ensuring essential procedures are followed
Provide evaluative judgment based on analysis of information in complicated and unique situations and contribute to formulation of standards and strategies for own area and other functional areas
Resolve issues that have impact beyond own area and apply in-depth understanding of concepts and procedures within own area and basic knowledge of other areas
Work as a team to achieve objectives and negotiate with internal and external parties
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
12+ years of experience working on VisionPlus or credit cards projects.
Minimum 8 years of experience as a Lead Business Analyst in Credit cards domain
Commercial Cards business knowledge a significant plus
Experience in working on a large scale global projects.
Technical / Functional Proficiency:
Excellent functional and product solution/design skills on Core Credit Cards VisionPlus modules
Good knowledge on end to end cards features and across all applications
Excellent documentation skills in preparing business requirement, functional specs/design, use case and functional flow documents.
Knowledge of database concepts, PL/SQL
Experience with SDLC and agile methodologies and structured systems analysis and design
Responsible for interacting with the business, technology teams, partner systems and card processors in understanding business functionality / requirements
Capable of knowledge gathering / reverse engineering existing functionality of application platforms through interaction with users and technical teams
Effectively documenting functionality and requirements for use by technology teams
Communicating functionality and requirements effectively to development teams
Lead / support functional design preparation and review with technology teams
Assist testing teams in preparation and reviews of functional test scenarios
Experience in delivering Solution Design, Process flows, UI wireframes
Must have extensive experience in Microsoft tools, i.e., Word, Excel, PowerPoint, Visio and SharePoint
Provides all required status updates to project team, users, and various levels of management as appropriate
Experience of developing business analysts teams of permanent employees and vendors
Excellent organization skills, attention to detail, and ability to multi-task
Experience in Financial industry i.e. Credit Cards and Wholesale Banking
Demonstrated sense of responsibility and capability to deliver quickly
Ability to manage, build and retain talented Business Analysts/SME's.
Process focused to ensure efficiency, compliance and control
Good knowledge on product development and global solution-code management
Excellent communication skills. Clearly articulating and documenting technical and functional specifications is a key requirement.
Relationship builder and team player
Flexibility to work in multiple complex projects and changing priorities
Bachelor's degree/University degree or equivalent experience
Master's degree preferred
------------------------------------------------- Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - SG ------------------------------------------------------ Time Type : ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE . To view the "EEO is the Law" poster CLICK HERE . To view the EEO is the Law Supplement CLICK HERE . To view the EEO Policy Statement CLICK HERE . To view the Pay Transparency Posting CLICK HERE .