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Your opportunity The Deloitte Global Cybersecurity function is responsible for the firm's overall objectives of enhancing data protection, standardizing and securing critical infrastructure and gaining cyber visibility through security operations centers. The Cybersecurity organization delivers a comprehensive set of cybersecurity services to Deloitte member firms through regional delivery hubs and a Global Fusion Center. We are seeking a Firewall Analyst to join the team. We are proud to offer flexible working arrangements which allow our people to choose the most suitable working arrangement that works for them. Whether this is working 4 days per week, taking the summer months off work, or more flexibility around your working pattern, we consider both formal and informal working arrangements that allow our people and our clients the best outcome. If you would like to hear more about our flexible working arrangements, please let us know.
Are you looking to return to the workplace after an extended career break? For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of 2 years or more. If this is relevant for you, just let your recruiter know when you make your application.
Your role The Technical Delivery Analyst role reports to the Manager of the Technical Delivery team of Firewall Management Services. The role focuses on providing support and management to the delivery of the Firewall Management Service. The position works closely with the Architecture, Engineering, and Operations teams responsible for 24x7 firewall support to the Deloitte member firms.
Provide technical delivery support for firewalls across the Deloitte global infrastructure.
Assist in the planning, implementation, and deploying of security infrastructure components.
Ensure standard features of the Firewall Management Service are deployed to the firewall landscape, such as monitoring, capacity planning, and inventory control.
Provide visibility and insight to assist customers with firewall assets, contracts, cost-control measures.
Follow through with firm and vendor resources to close out tasks that involve firewalls in any Deloitte location.
Pursue quotes, reconcile costs, and track delivery of hardware and software throughout the delivery process.
Assist in finance and budget coordination.
Be accountable for executing tasks according to established standards, procedures, and processes.
Be able to communicate and work with customers and peers in different time zones and countries.
Provide excellent written and verbal communication skills. Must be able to easily analyze and communicate complex ideas to all levels of management.
Be responsible for awareness and compliance to policy and guidelines.
Report, pursue, communicate, and when needed escalate any breaches in information security or policies.
Be able to coordinate and work with on-site resources during outage or critical situations.
Adhere to established incident management SLA and SLOs.
Be able to document processes and procedures for the collaboration with the team.
Provide input into peer performance reviews.
Mentor staff on technical processes and procedures.
Contribute to, produce, and maintain technical documentation
Ensure compliance with processes and adherence to documented standards.
Assist in training new staff in technical processes and procedures.
Your work, your choice At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you. Location: You will be based at our London office, with an option of working from home one day a week.
Work pattern: This is a permanent contract opportunity. The role can be worked on a full-time basis. Our team members work a variety of agile working patterns. Tell us what arrangement works for you and we'll try to accommodate.
Your professional experience
Bachelor's Degree/College Diploma in Computer Science or equivalent industry experience
Combined experience in Information Technology
Professional security management certification from vendors is desirable, such as Check Point, Palo Alto Networks, and Cisco.
Industry wide certification, such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA) or other similar credentials are favorable.
Ability to work well with team members in a globally diverse environment.
Ability to analyze data sets for errors, omissions, and additions
Knowledge of LAN/WAN and network protocols.
Knowledge of monitoring tools.
Excellent written and verbal communication skills required. Must be able to easily analyze and communicate complex ideas to all levels of management.
Sensitivity and cultural awareness is essential as the role will interact with resources globally.
Discipline and experience in recognizing and handling confidential and sensitive information.
Excellent time management and attention to detail is essential.
Knowledge of server technologies is a plus.
Knowledge of virtual technologies is a plus.
Ability to effectively prioritize and execute tasks in a high pressure environment
Your service line: Deloitte Global Across disciplines and across borders, Deloitte Global supports our network of member firms by developing and driving global strategy, programs, and platforms, and creating new solutions and transformational experiences. Deloitte Global professionals makes an impact that matters to the world of Deloitte. We share a passion for igniting change and a strong service orientation that shapes our organization and those it supports.
Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.
Our Purpose & Strategy To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.
What do we do? Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Legal, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.
Beyond the UK: Deloitte North and South Europe The UK is part of Deloitte North and South Europe (NSE), the second largest member firm in the Deloitte network. Deloitte NSE combines operations in Belgium, Greece, Ireland, Italy, Malta, the Netherlands, the Nordics (Denmark, Finland, Iceland, Norway and Sweden), Switzerland and the UK. Deloitte NSE brings together 2,500 partners and over 40,000 people, combining our unmatched breadth and depth of capabilities in audit and assurance, consulting, financial advisory, risk advisory, and tax and legal across the region. Being part of Deloitte NSE supports our aspiration to be the undisputed leader in professional services and will create more opportunity and growth for our people.
What do we value? What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for maximum impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.
Being a Leader at Deloitte Cultural fit and purpose-led leadership is crucial for Deloitte. Our leaders always set the example and inspire their colleagues. They make quality time for people and take an interest in them. They know what matters to people - both inside and outside work - and value them as individuals; always finding opportunities to develop them while showing respect and appreciation. We expect colleagues at all levels to embrace and live our purpose and our leadership culture by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. We know leadership comes in all shapes and sizes, but our Leadership Charter helps all of our people understand what we're looking for:
We live our purpose: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make
We develop talent: we develop high-performing people and teams through challenging and meaningful opportunities
We drive performance: we deliver exceptional client service; maximise results and drive high performance from people while fostering collaboration across businesses and borders
We believe positive influence can make an impact that matters: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
We move, together, towards a strategic direction: we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction.
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Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and its registered office at 1 New Street Square, London EC4A 3HQ, United Kingdom. Deloitte LLP is the United Kingdom affiliate of Deloitte NSE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"). DTTL and each of its member firms are legally separate and independent entities. DTTL and Deloitte NSE LLP do not provide services to clients. Please see www.deloitte.com/about to learn more about our global network of member firms.