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Customer Service Representative - New Role and FX Trading Firm
June 17, 2020
About Our Client My client is an International FX Trading firm with strong track record of success in the industry. They are a market leader with multiple awards under their belt and is lead by an experienced management team. They are setting up the Hong Kong Office and looking for multiple Customer Service Representatives to join their team
Job Description The Customer Service Representative will have the following requirements
Assisting clients with account opening enquiries, updating current existing clients on CRM system
Be the first point of contact for customers via email and to handle any complaints
To support clients with technical and troubleshooting solutions
Handle any adhoc admin duties
Working closely with various departments and ensuring clients details are following compliance guidelines
Working closely with Management to achieve company objectives
The Successful Applicant The Successful candidate will have the following requirements
Higher Education in Business/ Finance or related matters
Strong Customer Service skills -with strong telephone manner
Ability to meet deadlines, with strong follow up skills
Must be able to work shifts total 40hours a week
Knowledge of Meta Trader Platforms will be an advantage
Candidates who have worked in FX Trading firms before will have an advantage
Must have strong Language skills- Fluency in English and Mandarin
What's on Offer This is a great opportunity for a candidate who is looking to gain exposure, career development opportunities and to work for a market leader