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Resolution and escalation of matched and unmatched trades for EMEA Clients settling in the European markets
Timely response to client queries regarding the settlement of their trades
Client Fails Reporting
Buy in avoidance
Liaising with other internal departments to ensure timely resolution of Client fails
Involvement in ad hoc projects for new processes or industry initiatives
Breaks investigation and resolution
Presentable, confident and client focused. Client facing experience or ability to conduct discussions with Clients in a confident manner
Excellent communications skills and ability to present to an audience
Ability to work under pressure in a team environment
Ability to liaise with all levels of the firm and people with different experiences and backgrounds
Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate
Previous experience within a client service team with particular focus on DMA and OTC settlement
Knowledge of Operational Risk, Client Money Protection and Funding
Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
Excels in working among diverse viewpoints to determine the best path forward
Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
Commitment to challenging the status quo and promoting positive change Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world