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The Global Markets Group of IHS Markit provides value to a wide range of client personas including sales trading & research, capital markets and banking. The provision of best in class data and workflow solutions over the last 20 years is reflected in a tremendously broad set of customers globally. Both buyside and sell side clients rely upon us every day to make them more effective and efficient - GMG has over 500 employees deployed across the globe.
Within the fixed income business, we are a team focusing on client success to ensure service and relationship is at the forefront of everything that we do.
Duties and Responsibilities - "Your Role"
You will be a product consultant in the Global Markets Group of IHS Markets, working in the customer success group.
You will be responsible for working closely with clients on their existing product and services to ensure clients are seeing a return on their investment and become deeply engaged, strategic partners.
Key responsibilities include:
Conducting client health checks, identifying critical goals and key performance indicators for each client to clearly understand and measure client satisfaction
Provide consultative guidance on best practices for deep software adoption, advising on product capabilities and potential application to customer's unique requirements
Promoting awareness to assigned clients of latest release features and functionality
Providing and/or directing clients to training resources to ensure optimum usage across the organization
Providing timely and positive resolution of escalated issues
Job Requirements - "About You"
You are a strong communicator who can present and influence credibly at all levels of an organisation internally and externally. You are a natural at building strong relationships and gaining credibility as a trusted advisor amongst client decision makers within the Syndicate, Sales, technology and banking departments of European Financial Markets clients. You are thoughtful and engage in getting to know and understand your client's business, strategic goals and how they define success with our solutions. You are not afraid to roll up your sleeves and assist in roll out efforts (training, advice, application for new use cases, etc.) and are not shy about guiding clients who need our help.
Key Qualifications and Skills:
Related experience, including a proven track record performing in an account management or client success role
Established ability to drive customer loyalty and satisfaction
Strong written and verbal presentation skills
Knowledge of utilizing Salesforce to track customer activity and opportunities
Flexibility to travel to clients when needed
Job Benefits - "What we offer"
Cash incentive plan and equity award
Competitive benefits package
Opportunity to work with world experts in the field
IHS Markit is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by the laws and regulations in any of our locations.
We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +1 212 849 0399. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up.
IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law). In addition, as a federal contractor in the United States, the company participates in the E-Verify Program to confirm eligibility to work.
For information please click on the following links:
IHS Markit Business Code of Conduct Right to Work EEO is the Law EEO is the Law Supplement Pay Transparency Statement Current Colleagues
If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.