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FactSet's world-class service is built on our employees' ability to engage our clients through proactive consultation on the financial industry and FactSet's sophisticated software and product offerings. The Client Solutions Development Program provides new employees with the foundational knowledge they need to successfully build careers within FactSet. Through this program, employees quickly gain exposure to FactSet's solutions, clients, industry and various teams within our client-facing organization.
Client Solutions Associates begin their careers with comprehensive in-person training, followed by working with clients first over the phone and then through a series of career rotations to best match each individual's passions and strengths with their career destination. Throughout the program, Client Solutions Associates will develop a wide array of skills and provide value to our clients by:
Developing a deep knowledge base across our business, products, and clients
Communicating with impact in person and over the phone while mastering presentation and public speaking skills both internally and externally
Asking effective questions in various situations to gather information, uncover needs, and create solutions to foster a truly collaborative and consultative partnerships
Defining key industry terms and concepts important to FactSet's clients to be seen as an industry expert
Using advanced product knowledge and understanding of FactSet's product suite to identify and implement solutions specific to client and user workflows including Excel modeling, company research, and portfolio analysis
A rapidly growing company like FactSet is committed to attracting the best and the brightest talent to propel its expansion. Client Solutions Development Program, while challenging and rewarding, can lay the foundation for a long-term career at FactSet.
Position Requirements: The ideal Client Solutions Associate possesses the following qualifications:
Background or strong interest in a Finance or FinTech industry
Exceptional verbal and written communication skills
Strong analytical and problem-solving skills
Experience or desire to be client facing
Desire to grow and learn in an ever-changing environment
Excellent interpersonal skills and a proven ability to work on teams
Strong knowledge of Microsoft Office or a basic programming language
Master's Degree or Bachelor's degree plus 2 years of industry experience
Fluent in English and German required
Particularly advantageous although not essential:
Previous experience working in the finance industry
Academic or commercial experience working with large datasets
Previous experience with numerical programming languages or statistical software packages