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At Prudential, we understand that success comes from the talent and commitment of our people. Together, we have a shared vision in securing the future of our customers and our communities. We strive to build a business that you can shape, an inclusive workplace where everyone's ideas are valued and a culture where we can thrive together. Our people stay connected and tuned in to what's happening around us, keeping us ahead of the curve. While focused on the long-term, we look to the future to bring growth, development and benefit to everyone whose lives we touch.
Guide Business Analyst Team to prepare documents (including but not limited to user requirements, test plan, test case, test results), review FDS prepared by IT and UAT result to ensure system deliverables are up to end-users expectation
Prepare and conduct training to end-users before the implementation of system change
Challenge existing practices and processes where changes are needed as a result of new system implementation and operation platform
Post system implementation review including but not limited to collecting feedback from end-users for LOE service improvement review, production incident support, post implementation data analysis etc.
Ensure all change requests from end users/IT are managed and approved in accordance with project methodology
Escalation of issues encountered during the course of project/system enhancement handling, propose solutions/rectification actions to the project manager
Degree holder in any discipline
At least 6 years relevant practical experience
Good command in written and spoken English and Chinese including Mandarin
Excellent analytical and problem solving skills
Strong negotiation and communication skills Good people management skills