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BBSM reports into EmB CSU Team Lead. You will be stationed at one of our Business Banking Centres and be responsible for the day to day branch operations which includes servicing walk in corporate customers on account opening, account servicing and handling of trade and credit related products enquiries.
You need to work independently and takes ownership of issues, handle customers' queries professionally and efficiently with the ability to retain huge amount of product and service knowledge. You are expected to be customer centric and be able to identify and be involved in process streamlining to improve the operational efficiency and customer experience.
You must be passionate about customer service, possess good verbal and written communication skills and be able to work independently with excellent interpersonal skills.
Proactive, resilient with strong problem solving skills
You should preferably have a degree or diploma with work experience in a Banking or Customer Service environment.