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Lead Business Process Re-engineering (BPR) initiatives and support Robotics Process Automation (RPA) as an enabler in delivering efficiency, employee satisfaction, and best-in-class customer experience.
Ensure proper documentations of policies & procedures (including process flow charts) for processes in review, in accordance with best practices, and ensure proper governance framework
Promote process excellence & efficiency across AXA Singapore
Manage external automation vendor and support in meeting the automation requirements
A glimpse of your daily mission:
Engage with business owners to identify areas, within AXA Singapore, for improvement opportunities and develop the project charter and business case
Prioritize the improvement pipeline based on a pre-defined prioritization matrix
Review and redesign processes using Lean Six Sigma methodology
Provide input / requirements to RPA developers, and support the delivery of the automated solution
Manage the overall delivery of BPR initiatives to meet the business requirements and schedule
Manage & develop the BPR team to be effective in delivering BPR initiatives
Successful qualifier of this mission
At least 3 year of Business Process Improvement/RPA/IT experience
At least 5 years experience working for Financial or Insurance industries
Strong problem-solving skills and excellent project management skills
Change management experience
Strong leadership and people management skill
Ability to work in a fast pace and diverse environment and with new challenges