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AI Chatbot Conversation Designer, Service Engagement
AIA International Limited.
May 20, 2020
Bring your career aspirations to life with AIA! The AI Chatbot Conversation Designer will contribute to the technical content of the Chatbot application and monitor its performance to achieve the highest level of quality and user satisfaction.
Roles and Responsibilities System Development and Enhancement
Maintain close communication with multiple business units to identify potential areas that can leverage Chatbot technology
Perform and validate analysis of customer conversations / interactions
Identify trends / patterns in customer interaction and non-speech data that present opportunities for improvement to operating efficiencies, customer experience, and process improvement
Translate customer needs into UX / UI that enables Chatbot to deliver consistent and accurate information
Support Chatbot content creation and maintenance
Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements
Diploma holder or above in Information Technology, Computer Engineering Computer Science or related disciplines
Secondary education graduate with 4 years related working experience are welcomed
Good understanding of IBM Watson NLP tools including Dialogflow, intent and entity design
Fluent in verbal and written English and Cantonese
Sound knowledge in insurance and pension
Able to pick up insurance concepts quickly
Build a career with us as we help our customers and the community live healthier, longer, better lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.