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Who we are looking for The role of the Production Support Lead, Corporate Systems is to provide leadership for developing and implementing a production support and service delivery model for State Street Corporate Systems. The Head of Corporate Systems Production Support reports to the Corporate Systems Strategy and Operations Managing Director and may have Vice President / Assistant Vice President level regional production support leads based in Boston, India, China and other global locations. This role will work closely with the Global Head of IT Production Support and ensure Corporate Systems production support aligns to global production support standards within Global Technology Services (GTS) production support model.
What you will be responsible for As Production Support Lead you will
Work collaboratively with Corporate Systems and GTS IT production support staff globally to develop and achieve buy-in for the target state production support / service delivery operating model.
Design, monitor and ensure high quality service delivery through development and oversight of intra-group and third party service level agreements with the Business.
Oversee root cause analysis to ensure accuracy and enough granularity so that systems resiliency and stability optimization steps can be identified and actioned.
Develop current and target state metrics that can be used to measure the success of the Corporate Systems production support organization.
Jointly supervise recruitment, development, retention, and organization of all production support staff in accordance with corporate performance, budgetary objectives and personnel policies.
Ensure that the business impacts of Corporate Systems incidents are contextualized and communicated to end users and business personnel in a way that they can clearly understand how an incident affects them and their business, enables them to take appropriate remediation steps and is provided in an appropriate frequency.
What we value These skills will help you succeed in this role
Strong analytical skills, with ability to collect, absorb, and analyze information quickly and independently
Executive communication (verbal and written) skills and an ability to communicate complex technical information in simpler terms
Strong interpersonal skills; demonstrated ability to work collaboratively with a wide range of individuals at all levels of the organization
Highly motivated, with the ability to take initiative, set priorities and perform tasks with minimal guidance
Excellent follow-through, attention to detail and time management skills
Education & Preferred Qualifications
BS in Computer Science, Engineering or Math; Masters preferred
10+ years of related experience
Significant experience leading production support and end to end technology environments, including software, hardware, network and other components.
Experience designing and leading initiatives to implement support for enterprise-level business applications.
Experience creating and leading geographically dispersed technology delivery or operations teams.
Additional requirements NA
Why this role is important to us Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We're driving the company's digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.
We offer a collaborative environment where technology skills and innovation are valued in a global organization. We're looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.
Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.
About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer. Discover more at StateStreet.com/careers