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As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.
We are looking for an organized and experienced trainer to join our organization. The trainer will be responsible for evaluating learning needs and current practices and creating and delivering a training and coaching development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides. The ideal candidate will be a confident public speaker with excellent facilitation skills and a devoted educator who is up-to-date on the latest tools and resources needed to improve front line sales employee training and performance be it in classroom environment or small group tailored coaching approach. The trainer will also be responsible for researching and selecting the best platform to deliver and utilize training/coaching materials.
Develop a schedule to assess training needs
Conduct front line sales employee surveys and interviews
Consult with other trainers, managers, and leadership
Track and compile collected data to demonstrate training effectiveness
Conceptualize training materials based on data and research
Communicate training needs and online resources
Create training strategies, initiatives, and materials
Contact and utilize outside vendors and resources for instructional technology
Test and review created materials
Maintain a database of all training materials
Instruct new and existing front line sales employee training, onboarding and re-tooling
Conduct training through new materials
Review front line sales employee performance and learning to demonstrate training effectiveness
Bachelor's degree in education, business, human resources, information technology, or related field
Certification from talent and training associations a plus (e.g. ACTA)
Two (2) years' previous experience as a trainer, corporate training specialist, or related position
Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
Experience with Learning Management Systems (LMS) and Courseware Authoring Tools technologies and best practices for instructional manuals and teaching platforms is a plus (e.g. Articulate 360 and iSpring Suite)
Strict adherence to company philosophy/mission statement/sales goals
Strong project management skills with the ability to supervise multiple projects
Good interpersonal skills and communication with all levels of management
Organized and able to create multiple timelines and schedules
Able to multitask, prioritize, and manage time efficiently
Excellent team collaboration and camaraderie skills
Excellent verbal and written communication skills
Able to analyze problems and strategize for better solutions
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.