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Let your passion for service come alive in your profession. You thrive on lending a helping hand in helping those who need assistance and always take responsibility to ensure all given tasks are completed promptly. If you have an outgoing personality and enjoy talking to people, and pride yourself in having a soothing and reassuring voice, you are warmly invited to apply to join our dynamic team.
As the service ambassador of our company, you will identify and address customers' uncertainties. You will offer solutions and lend a helping hand in alleviating their concerns. Your active listening and reassuring voice will come a long way in ensuring that our policyholders' enquiries are handled in a prompt and professional manner on a daily basis and that our Contact Centre remains the preferred way for our customers to reach us.
You will be required to:
Attend to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility
Empathize with customers, and offer clear and relevant advice
Provide policy recommendations and refer customers to client advisers for more comprehensive explanations
Perform post-case administration for future reference
Qualifications To join us as a Customer Service Officer (Contact Centre), you should:
Have obtained a diploma or degree in any field. Relevant insurance certification will be an advantage
Have at least 2 years of experience in customer service, preferably in a contact centre
Enjoy people engagement and providing good advice, have patience in dealing with complex problems
Have strong interpersonal skills and the ability to answer queries clearly over the phone
Be result-oriented and enjoy seeing tangible results of your hard work
This is a contract-based position, and attractive remunerations will await you if you are a successful candidate. Monthly KPI incentives will also be paid out if you perform above expectations.
Our contact centre is located within walking distance from Tampines MRT station. You should be able to commit to a 5-day work week, with rotating shifts between 8:30am to 8:30pm.