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At Prudential, we understand that success comes from the talent and commitment of our people. Together, we have a shared vision in securing the future of our customers and our communities. We strive to build a business that you can shape, an inclusive workplace where everyone's ideas are valued and a culture where we can thrive together. Our people stay connected and tuned in to what's happening around us, keeping us ahead of the curve. While focused on the long-term, we look to the future to bring growth, development and benefit to everyone whose lives we touch.
Process & approve Pre-authorisation and Claims, assist in higher approval of claims exceeding assessors' authority, provide agency enquiry support, participate in departmental projects to enhance the operational efficiency and supervise subordinates in handling daily operational issues.
Review and approve Claims within own claims authority and make prudent recommendation to senior management for those claims exceeding own authority limit
Provide close supervision on subordinate(s) assigned to make sure their performance is up to the best practice standard, give coaching / mentoring to uplift their technical & soft skills to meet the company strategic needs
Monitor the claims operational flow in terms of claims turnaround time, hotline service and quality of outgoing claims correspondence
Provide claims support in product development / enhancement
Take part in departmental / company projects where necessary
Handle enquiries and complaints from customers, agents (including telephone and walk-in where necessary), other insurance regulatory bodies and internal staff
Degree from a recognized University
Professional qualification in Life Insurance including FLMI (Fellow, Life Management Institute), ALHC (Associate, Life and Health Claims), ACS (Associate, Customer Service) would be an advantage.
Minimum of 8 years claims experience in insurance
Good analytical, interpersonal and communication skills
Fluent written and verbal English and Cantonese with knowledge of Mandarin an advantage
Proficient in MS Office and Chinese typing PC skills in MS Word