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Writing the future. Together. Avaloq is a value-driven fast-paced fintech company and we are committed to develop the banking technology of tomorrow.
Leading banks and wealth managers in all major financial centres rely on our software and services, and this unique community grows every day.
Your mission The Senior Key Account Manager is responsible to manage and further develop your customer portfolio in the territory. He/She will manage and coordinate all commercial and contractual aspects between Avaloq and its customers, this includes mastering the up-selling process for products and services, ensuring compliance with the various contracts, overseeing financials, handling operational business and fostering fruitful collaboration.
Other responsibilities include:
Build and maintain effective long-term relationships with more complex accounts (e.g. larger, international or multi-sites, etc...) customers to ensure a high level of satisfaction, profitable account and increasing revenues by up-selling activities
Build up in-depth knowledge of the customer's business, build up and maintain a network within the customer on various levels (IT, Business, team-leader, management leads, upper Management). Identify the major decision-makers and maintain relationship
Increase actively the share of wallet by promoting Avaloq products and Services (offers preparation) and identifying opportunities, promoting and proposing new products or services to the existing clients
Plan strategic direction of the customer account (account plan)
Potentially take over a management function/role
For international accounts, act as leading Account Manager by coordinating actions of several account managers on multi-sites.
What you need
At least 5-8 years of relevant sales experience
Bachelor's/Masters' from a recognized institute, preferably specializing in Business / Banking / Computer Science related disciplines.
Is savvy in networking
Knows several banking domains
Ability to maximise customer value and embrace intrapreneurship
Strong in communication, presentation and conflict management skills
Capable in generating trust and manage resources effectively
Is process competence and adherent
Now let's talk about perks and compensation We offer competitive base salaries and if you prove yourself as a super-star, you might be entitled to an extraordinary achievement reward. Depending on the performance in the respective year, Avaloq aims to share the success with all employees by paying out so called Success Share Units.