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Manage and plan resources ensuring delivery of outcomes are consistent, timely and accurate
Maintain understanding of client SLA provisions and relevant KPIs to ensure delivery of the highest quality of client services
Deliver highly valued services and solutions to clients to ensure quality services are consistently delivered and clients are offered State Street's full range of services as their needs and our services evolve
Understand risks and make sure that appropriate, clearly defined controls are established and executed
Supports environments for continuous team review and peer group collaboration to identify process improvement opportunities
Execute oversight activities to ensure interdepartmental deliveries are monitored and risks highlighted and addressed
Provide Subject Matter Expertise for new business on-boarding and other projects as required
Effective messaging & communication
Manages and oversees service delivery for operational and risk activities i.e. inquiry resolution, requests, pricing, custody, loan and credit facilities, account administration activities, online application support, and monitor receivables/billing collections
Monitor and comply with changes to the 'risk' escalation chain including communicating amendments to staff where needed e.g. issues and suspicious transactions
Perform other duties as required.
BS/BA degree and/or minimum of 2-4 years of related experience, preferably in financial services industry
Knowledge of double-entry accounting, including ledger preparation/review/controls is a requirement. Investment accounting ledger experience preferred.
Strong verbal and written communications skills.
Must possess leadership skills. Knowledge of computer systems, financial operations and/or mutual fund and related industries a plus.