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Manages multiple globally based teams responsible for providing project management for client implementations of products and software.
Manages the performance of assigned staff, coaches and guides on project management. Sets departmental priorities and allocates resources to align with business objectives and annual plan.
Resolves complex product implementation issues for key clients.
Develops and recommends new protocols and strategies for implementations and makes recommendations for process improvements.
Develops departmental plans, including business priorities, and allocates resources to align with business objectives.
Determines the key business drivers and factors that maximize team performance.
Coaches and guides assigned staff on improving the execution of client implementations and achievement of goals.
Identifies and solves complex, operational and organizational problems leveraging the appropriate resources within or outside client implementations. Serves as an escalation point for unusual requests/transactions/issues and helps bring them to resolution.
Recruits, directs, motivates and develops staff, maximizing their individual contributions, their professional growth and their ability to function effectively with their colleagues as a team.
Manages a team or multiple teams of professionals, including coaching, managing performance and allocating resources.
Develops and oversees the achievement of multiple teams or area objectives.
Responsible for the financial resources of the area, ensuring adherence to budget and management of expenses.
Focus is on daily, short-term goal achievement, but contributes to longer-term objectives.
Bachelors degree or theequivalent combination of education and experience is required.
7-10 years of total workexperience and 1-3 years of management experience preferred.
BNY Mellon is an Equal Employment Opportunity Employer. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
Primary Location: United Kingdom-Greater London-London Job: Customer/Client Service Internal Jobcode: 70075 Organization: Global Client Support-HR12364 Requisition Number: 2004841