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At Prudential, we understand that success comes from the talent and commitment of our people. Together, we have a shared vision in securing the future of our customers and our communities. We strive to build a business that you can shape, an inclusive workplace where everyone's ideas are valued and a culture where we can thrive together. Our people stay connected and tuned in to what's happening around us, keeping us ahead of the curve. While focused on the long-term, we look to the future to bring growth, development and benefit to everyone whose lives we touch.
Assess cases with main focus in minor claims of high end products, assist in higher approval of claims exceeding assessors' authority, provide enquiry support, take part in departmental projects and supervise subordinates in handling daily operations.
Assess and approve claims within own claims authority and make recommendation to senior for those claims exceeding own authority limit, conduct claims investigation where necessary.
Review long outstanding claims and make decisions within own authority. Report any abnormalities to senior timely.
Handle enquiries and complaints from customers, agents (including hotline and walk-in where necessary) and internal staff.
Communicate to other parties in daily operation (including but not limited to investigators, 3rd party administration, reinsurers etc.)
Check payment and decline letters where necessary. To sign payment letters where necessary and prepare non-standard payment and decline letters.
Take part in departmental / company projects where necessary.
Degree from a recognized University
Professional qualification in Life Insurance including FLMI (Fellow, Life Management Institute), ALHC (Associate, Life and Health Claims), ACS (Associate, Customer Service) would be an advantage.
Minimum of 6 years claims experience in individual life insurance.
PC skills in MS Words, EXCEL, Powerpoint. Fluent English and Cantonese.