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Work closely with client portfolio managers, traders, operations and IT professionals to provide superior trading technology capabilities and support to our range of predominantly hedge fund clients.
Creating and managing standardized desktop images and applications packaging; physical setting up for computers and software system installation for various applications and programs.
Act as on-site presence to test computers and all related computer systems, networks and applications to ensure they are functioning properly. Identifying and resolving problems affecting computer operation systems. Escalate to Systems Engineering and Network Engineering staff as required.
Work with Network Engineering staff to resolve networking issues, set-up portals, connect to switch or firewalls, ensure effective networking operations, maintenance and support.
Upgrading computer hardware and software as required.
Training client employees on the use of computer hardware and software systems.
Ensuring incident ticket requests are closed on time and with high client satisfaction. Perform duties on rotation-based schedule as part of 24/7/365 support required.
Desired Skills & Experience
3 plus years' experience in providing Desktop IT Support within a sophisticated Trading Floor environment, where high levels of service and technical expertise were required.
Strong communication and customer service skills across all levels of an organization. Proven ability to support trading professionals, as well as collaborate with all levels of IT staff.
Demonstrated ability to work independently and exercise strong technical and business judgment in mission critical IT support functions with-in financial services trading environments.
Strong diagnostic/ troubleshooting skills must have an abiding curiosity and interest in IT.
Driven to provide superior support. Demonstrated a true ownership mentality to service and problem resolution.
Willingness to be on-call on a scheduled basis; or as sometimes required work long hours to resolve client issues.
Experience in working in Hedge Funds, Fund of Fund or Private Equity firms; smaller organizations where ability to learn a range of technologies was required; and/or client facing/field service roles are all a plus.
Technical skills and Qualifications
Strong knowledge of Windows 10, Windows 7, Active Directory and Exchange essential.
Expertise in creating user accounts in Active Directory, creating distribution lists, global contacts in Exchange, etc.
Good understanding and experience working with VMware, related working knowledge of SANs.
Strong understanding of market data – Bloomberg, Thomson Reuters, Factset etc.
Knowledge of Visio, MS Projects a plus.Working knowledge of networking routers, firewalls, switches, and remote access tools such as Cisco, Citrix, VPN, etc.
Experience managing Office365.Working knowledge of spyware/malware removal tools and techniques.
Working knowledge of Mobile Device Management tools.