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Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.
Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.
What we're building
We now need a Claims Management Consultant to support the transformation and the future growth of the business within the Group CMS function, so it can Provide security and peace of mind to our customers by offering protection, home finance and annuities propositions, and deliver great service and propositions that are valued by our customers.
To manage and authorise enhanced claims management activity (through the implementation of the CMS VIP proposition) having responsibility for the technical management and service delivery on their portfolio of claims identified as requiring progress towards successful resolution. Ensure the provision and delivery of treatment, rehabilitation initiatives and return to work plans, visiting employers and intermediaries as required.
What you'll do
To manage own portfolio of new and/or ongoing IP claims, providing the appropriate claims management activity to achieve resolution of claims through recovery, rehabilitation or settlement by commutation.
To visit employers (in line with the scheme risk) and IFA's to discuss management of own portfolio of claims. Build and maintain strong relationships in line with Canada Life's CMS programme, providing service and technical support for clients and contacts (internal and external).
To represent Canada Life and the CMS team in positive discussions on claims resolution and rehabilitation with parties involved in the care of a claimant e.g. GP, Consultant
Demonstrate and apply a detailed knowledge of Claims Strategy and of Group Income Protection products, claims handling practices, market practice and legislator, regulatory and taxation issues.
To support the provision of metrics and service statistics and reporting of portfolio to management, clients and scheme underwriters
To constantly strive to improve the claims management and resolution process and deliver service to customers which meets the "Best in Industry" standard
Who you are
Technical capability in the adjudication and management of IP Claims
Customer facing skills to support external (service and technical) discussions with dedicated Employers, IFA's and 3rd Parties – the ability to build strong working relationships
The ability to solve problems and take a broader view
An understanding of claims strategy /philosophy and the ability to support its implementation
Experienced in claims adjudication/management and experience in contact with external clients
To be able to commit to travel as required
Preference for some understanding of the use of rehabilitative services in successful claims management
Clean driving licence
Suitably located to provide CMS to clients in South East of England
Applicable licenses held preferable
What you'll like about working here
As a Canada Life UK colleague, you'll receive a competitive salary and comprehensive reward package including income protection, private medical insurance and life assurance, along with a generous pension and bonus scheme. You'll also receive the support you need with your personal and professional development.
Our focus is to have an engaged, committed and motivated work force, operating in a high performing and collaborative culture. We want to create an organisation that offers opportunities for all our people to develop their skills and talent, and build rewarding careers with us.
Diversity and inclusion
Canada Life is committed to a diverse and inclusive workplace. Our role as an employer of choice is to provide the right environment for talented people to do their best work, by respecting, understanding and valuing individual differences.