CAIA's Career Center is an easy-to-use, comprehensive resource connecting job seekers with employers in the growing AI field. Use your knowledge and credibility to advance your career or build a talented team for your organization. Opportunities targeted to CAIA Charterholders are prioritized.
In order to search for jobs specifically for CAIA Charterholders or those pursuing the CAIA Charter please enter “CAIA” in the search panel.
This will enable you to search for CAIA specific roles globally.
About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities & Our Ideal Candidate
Provide client enquiry or question less than maximum agreed cut of time ensure hold reply can be sent to client as soon as possible. Monitor all hold reply to ensure CS can get back to client immediately and proactively
Record client's enquiry, request or client's complaint in GEMS or any other required system on regular basis
Proactively to gather good understanding for all SSO processing, market regulation and internal policy
Escalate and or communicate potential issues to supervisor, Related Unit Head in SSO, Head of SSO and/or any related supporting unit i.e legal/compliance and/or any other related business unit i.e Sales and or RM
Provide end to end solution to client before responding to client to avoid un-necessary long chain communication with client and ensure to have the same understanding with related unit(s). This include liaise with other Units, department or counterparties for Client Servicing purpose
Provide MIS report by 10 th date on the following month
Ensure standing instruction to client services can be delivered on timely basis
Monitor outstanding billing
Ensure CS daily activity in-line with the updated DOI
Monitor client's transactions and portfolios including to provide information for client's ownership in domestic stock above 5% total paid up capital
Communicate our SSO's Unit's requirement to support our services to clients
Maintain password for non Tier 1 and Non-fund Client
Monitor client's transaction and escalating suspicious transaction properly
Execute client's request based on clear and proper documentation only
Proactively maintain good relationship with client's who has active communication with CS
Monitoring client's inactive account for further discussion required within CS, SSO or other units
Assist SSO by providing inputs to have more efficient and better services to client
Support and backup CS team member in term of capacity issues
Escalating workload capacity issue to ensure CS team able to maintain a good services to client
Ensure documents and customer data is filed systematically for purposes of accurate records and easy retrieval to protect the bank's interest to ensure hassle free investigations when required. Safe keep all confidential documentation (hardcopy and/or softcopy) protected properly to support clean desk policy
Get involvement with internal project to support better client service experience
Share a new approved practice, market implementation within SSO and discuss it with client to have the same understanding
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages .