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We Offer Working within Singapore Booking Centre Business Support, a team within an established department handling all international clients outside Asia, offering the opportunity to provide specialist risk and front office management support. The candidate will perform a mixture of business risk management and local management tasks to help mitigate actual and potential risk in each market area within Singapore Booking Centre and to support the day to day operational activities and change projects. The role will work with various business partners and partner with colleagues from across the broader business. Business Management
Support the Head of Booking Centre and team leaders such as deputizing them in non-restricted tasks
Lead implementation of global and regional initiatives impacting the IWM Markets
Partner with all our AMs, RMs and ARMs to adhere to policies and regulations
Coordinate regular internal meetings and meetings with key business partners to discuss key topics and resolve issues.
Business Processes and Project Support
Lead development and continuous improvement of business procedures, front-to-back workflows and business standards with the objective of improving efficiency, quality and consistency
Act as a contact point and conduit for the market and support areas, including but not limited to issue resolution, facilitation of implementation, information flow between front/mid/back office
Represent Singapore Booking Centre in strategic projects impacting the platform
Risk Management and Controls
Effectively manage issues and risks across the different business areas, ensure that risks are appropriately mitigated
Act as main point of contact for internal and external auditors, facilitate assignment of ownership, track implementation of action points, and report results to business partners
Control, track and monitor the resolution of operational incidents for Singapore Booking Centre
Partner with the business associates to establish and improve risk awareness
Should have a minimum 5-7 years relevant experience in banking/wealth management, preferably with client facing experience
Outstanding problem solving skills along with written and verbal communication skills.
Strive to act in the best interest of our clients and the bank
Comfortable with ambiguity
Work with people of all levels, from different departments or locations
Ability to work on improving processes and can think out of the box
Able to handle and resolve conflicts
You appreciate that the role of the MBM may possibly extend beyond the job description