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Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world's best systems and processes. RBS Retail Products Credit Risk develops and implements credit strategies for all Unsecured retail credit products including Credit Cards, Personal Loans and personal Overdrafts. These strategies span the entire consumer lifecycle from pre-marketing to customer management, including collection of overdue amounts.
Responsibilities Key purpose of this role is to support the development of collection strategies for all retail credit products including Home Loans, Personal Loans and Credit Cards. Key deliverables for this role includes supporting analytical deep dives on current portfolio performance; generating insights, assisting with the identification of opportunities to improve our collections strategies; supporting strategy development, monitoring and reporting.
Contribution to Profit / Business
Assist with the monitoring of strategies to optimise decisions for the portfolio;
Assist with analytical deep dives on portfolio performance;
Data extraction and analysis;
Development and maintenance of strategy reporting
Generate insight and analysis to understand our existing strategies and formulate new strategies;
Provide timely and accurate analysis to queries by key business stakeholders (includes Product, Operations and Risk);
Report and escalate issues in a timely manner and in line with the Group's operational risk processes;
Identify emerging issues with processes and assessment methodologies, work to mitigate / remediate such issues.
Adhere to Governance frameworks;
Leadership / Management
Apply team member behaviours consistent with the CBA values and people capabilities;
Skills and Experience
Preferred background in Credit Risk, Analytics, or Data Science with a Financial Services organisation;
Demonstrated experience in using data manipulation and statistical analysis tools (e.g. SAS, SQL, Tableau) to convert large data sets into easily consumable and insightful reports and business recommendations;
Demonstrated experience using data to derive, justify and implement hypothesis driven strategy optimisation;
If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.