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Charles River Development (CRD) is a rapidly growing and profitable financial software and services firm whose customers include the world's top investment management, wealth management, banking and insurance firms. The Client Manager position establishes long-term relationships with our customers through continuous review and improvement of customer's use of CRD products and services.
Minimum of 5 years of Financial / Software Services industry background with financial market information systems preferred.
Bachelors Degree from a leading university or college in Business Management, Economics, Finance, Computer Science or the like.
Front Office and instrument type knowledge across equities, fixed income, derivatives, FX etc
Demonstrated ability to client face at a high level using a hands-on approach.
Understanding of multi-tier technical architectures and relational database structures. Familiarity with SQL, FIX, Crystal Reports, messaging and web services a plus.
Demonstrated ability to meet self-imposed deadlines with proactive account management skills, and a track record of balancing the demands of multiple client accounts.
Have an established successful Client Management track record.
Fostered relationships with Head Traders, Portfolio Managers, C-level Management in major and medium sized corporations.
Negotiated resolutions to difficult relationship issues to the advantage of both customers and employers.
Superior oral and written communication and interpersonal skills. Must be fluent in Japanese at a business level and be comfortable dealing with people of all levels.
Strong analytical skills.
Able to differentiate and work at strategic and tactical levels simultaneously.
Role and Responsibilities
Reporting to the Manager of Client Management, Asia Pacific, this role involves enhancing CRD's long-term relationships with our customers through continuous review and improvement of customers' use of CRD products and services. Review and improvement includes pro-active communications, internal advocacy and on-going solicitation of feedback regarding our products and services.
The role is based in our Tokyo office and will involve taking responsibility for the ongoing relationship with many of the world's most significant investment management, banking and insurance companies that are existing clients of Charles River.
The Client Manager will not only be expected to build and maintain an excellent relationship with each client, but also take responsibility for country initiatives to enhance the reputation of the product in the Japan market in particular.
Developing and implementing mechanisms for:
Pro-active, out bound communications to existing customers
Solicitation of feedback from customers on CRD's products and services