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Leads and manages the assigned team and takes complete ownership for strategic initiatives
Responsible for the setting and achievement of specific team performance targets and objectives
Ensure that the team and department's projects and other strategic initiatives are effectively managed
Exercise operational oversight within the department and make sound operational decisions
Contribute to the development of the organisation in terms of financial planning, business strategy, service offerings and HR policies
Build and maintain strong relationships with internal & external clients
Cultivate a culture of collaboration within the team and across the business
Drive the implementation and adoption of new technology
Support the optimization of the operating model and capacity creation
Maintain managerial oversight of all operations within your team
Ensure the team is properly resourced to deliver high quality service
Monitor adherence with the corporate compliance and risk management policies and controls within the teams;
Conduct performance planning and reviews for direct staff members
Own all aspects of resource planning including succession planning, staff development and staff retention initiatives; promote cross training, resource sharing and job rotation across teams/departments; participate in the recruitment process
Active participation in forums across the business such as Town Halls, FLM forum, working groups, global inclusion committees
Constantly review the risks applicable to your area and ensure these are adequately mitigated through controls and BCP strategy
Identify and secure resources required by the department and ensure effective utilisation
Provide regular feedback to managers and other senior colleagues regarding the operations and business
Initiate and oversee tasks within a continuous improvement drive to ensure that the team and Department is efficient and seen as customer and quality driven
Ensure participation in the completion and implementation of department wide projects as required and lead local team initiatives
Education and Experience
Bachelor degree or above
10+ year experience in financial services and/or a back-office operations environment managing people and multiple functions
Domain specific experience is crucial with strong knowledge of Derivatives products; experienced in managing complex operations
Good leadership, negotiation and analytical skills, proven track record of efficiency creation, proven track record of staff development Experience / Qualification / Key Skills / Attributes
Excellent understanding of financial instruments and its workability / application
Strong interpersonal, oral and written communication skills; ability to effectively challenge and influence
Exceptional analytical and critical thinking abilities; strong attention to detail and ensures accuracy
Excellent administrative, organisational and business support skills, with the ability to multi-task and to work calmly under pressure.
Possesses ability to motivate and drive staff to achieve organisational and people goals
Possess excellent organisational, planning and co-ordination skills.
Ability to work accurately to tight deadlines
Proactive and able to work independently and as part of a team
Handle and resolve complex or unusual operational and managerial problems faced by the business unit
Ensure that procedures, policies and processes are adhered to so that a high quality service is delivered to the customer. Drive procedural changes to improve performance of the department or of related business areas
Maintain and develop expertise, demonstrating judgement and an understanding of the business
Experience of managing multi product / same product multi-functional environment within the same / similar Industry
Expert accounting knowledge in relation to different financial products
Be able to review inter process and inter resource variations to enhance the controls and improve the SLAs / KPIs
Engage the team to seek feedback on process improvements and champion end to end process improvement programs
Enforce and monitor adherence to the corporate compliance and risk management policies and controls within the fund group;
Financial Acumen: demonstrate good knowledge and understanding about financial markets; be able to interpret the market news and build up market knowledge of the staff
Ability to interpret technical views to enhance business outcome and impacts.
Drive and manage the business changes with respect to the process, people and stake owners
Act as a role model and be committed to model appropriate executive behavior at all times; consistently 'live' the organizational values.
Be able to prepare, interpret, analyze and present the data specific to business questions to the senior management
Interact with the home sites to clearly understand the local legal and statutory reporting requirements and direct the team with workarounds to produce the results