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To support the lifecycle of Transaction Management; involves the capture, validation, confirmation and settlement of transactions instructed by the primary investment manager and any sub advisors. The process begins when we receive executed transaction instructions from the investment manager via one of several standard message formats. Manages the day-to-day activities and controls and monitors the decisions of subordinate managers and staff to ensure consistency of policies adherence to procedures and compatibility of services to clients.
In conjunction with senior management coordinates the efforts of locale staff and management with that of the other shared processing sites. Develops recommends and executes business plans and goals in coordination with the other processing hubs; proactively identifies opportunities for improved service and cost reduction.
Develops and ensures the effectiveness of the unit's plan of organization.
Responsible for the direction and training activities of the staff through subordinate managers.
Conducts periodic performance reviews; provides ongoing counsel, training, development and motivation.
Participates in the hiring, salary, promotional and termination recommendation process.
Manages the day-to-day activities and controls and monitors the decisions of subordinate managers and staff to ensure consistency of policies adherence to procedures and compatibility of services to clients.
Serves as lead for operations in client presentations or for projects that influence operations.
Proposes and works to implement workflow changes and supporting technical solutions leading to improved productivity and profitability.
Participates in the development and management of the departmental annual budget.
Keeps abreast of regulatory compliance and developments for the assigned area and apprises staff as necessary. Recommends procedural changes as needed to support prescribed requirements and risk mitigation.
Represent the corporation by serving on the internal and external committees and industry associations
Ensure that a robust control environment is created and maintained for all groups
Evaluate current operational and technical infrastructure and define strategic direction for development and change; including opportunities for efficiency and quality improvements.
Understand current service offering related to market requirements and define and recommend service changes as appropriate
Drive execution of internal projects and divisional goals related to the operations & client service departments
Execute overall business plan in assigned areas.
Set and monitor departmental productivity, efficiency and quality measures.
Assess measure and manage risk exposure as part of standardized business practices; immediately address and escalate issues, as appropriate, to sustain strong financial performance.
Creates and manages relationships with key contacts in departments that interact with the operations assuring they are satisfied with their level of service
Bachelor's Degree or its equivalent in Finance, Accounting, Business or related field
Ten or more years of management experience, preferably in a financial services organization much of which must have been in a management or supervisory capacity
Demonstrated managerial, leadership and decision-making abilities.
Extensive knowledge of all products services and processes.
Working knowledge of financial securities markets, language and products as well as legal and regulatory requirements
Detailed knowledge of Investment Instruments such as: Equity, Fixed Income, Foreign Exchange, Exchange Traded Derivatives, Liquidity
Excellent communications, organization, interpersonal planning, and analytical skills
Managing the Business: The ability to take a broad perspective, seeking and identifying opportunities for new initiatives and the ability to evaluate and improve processes in order to add value to the business. Goal driven with a desire to succeed.
Analytical Thinking: The ability to gather information, test propositions and connect related and unrelated matters in preparation for decision-making. The ability to clearly present the rationale for decisions and question/challenge feedback received if not clear.
Decision-Making: The ability to use sound judgment to provide recommendations and make decisions that add value to the business.
Initiative: Display pro-activeness and the ability to organize work effectively, plan ahead and consider alternative options or strategies
Technical Ability: The ability to apply well developed technical skills to meet all the needs of the role
Communication: The confidence to present information effectively and to provide written reports and communicate effectively at all levels of the business.
Team Work: The ability to work effectively as part of a team, but also the ability to lead and motivate. Ability to resolve conflicts. Generates enthusiasm among team members and challenges others to develop as leaders.
Organization & Administration: The ability to organize, work effectively, plan ahead and consider alternative options or strategies.