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The Data Operations team provides support to our Clients, Client Service Managers and internal operations teams in terms of creating and running our operational control framework as well as looking after information delivery. The role will interact with the client and internal SSC parties in identifying an issue as well as managing that a suitable resolution is found and communicated to the client. The role involves supporting multiple client relationships and operational teams in multiple locations.
Solid knowledge of fixed income securities and markets
General understanding of typical asset manager data flows and systems (order management/security master/accounting/compliance)
Familiarity with basic fixed income analytics and portfolio management risk and return concepts
Familiarity with derivatives valuation and analytics is a plus
Prior experience with institutional order management and/or compliance systems is a plus
Perform daily checks on file deliverables to the clients, investigate discrepancies and ensure daily resolution of identified queries
Perform an overview function for DataGX functions identifying operational trends, issues and areas for improvement.
Work independently to research and resolve problems considering multiple avenues for resolution.
Provide support to multiple operational areas relating to Enterprise queries.
Handle and resolve issues involving all operational and various IT
Support and provide analysis for Client Change Request items impacting the Enterprise processes and Operating Models
Complete system testing for Change Control enhancements
Complete any ad-hoc tasks as identified by the line manager
Ensure all activities are compliant with corporate standards
Maintain clear and effective communications with immediate colleagues and Management
Adhere to internal procedures and best practices at all times
7-10 years relevant experience
Degree in finance, accounting, business, technology or equivalent or relevant industry experience
Asset management experience, including investment operations.
Excellent analytical skills
Good team working skills
Strong writing and communication skills
Must be self-motivated, adaptable and show initiative in different circumstances and under pressure.
Flexibility in working outside of your responsibilities and areas of expertise.
PC literate - Word, Excel, PowerPoint skills necessary
Able to communicate effectively with clients and colleagues at all levels