i) Managing Operations
- Team is responsible for financial transaction processing (subscription, redemption, transfer, switches, redemption wire payment, expense wire payment, distribution wire payment) and non-financial activities (new investor creation, contact creation, static data maintenance, statement distribution, audit confirm creation, responding to investor / client queries, multiple time bound projects) both maker and checker. Ensuring seamless service delivery is the primary responsibility of the AVP
- Certain transactions require second review by AVPs depending on amount & risk involved - AVPs are expected to be fully hands on with process to be able to sign off such transaction
- AVPs are expected to handle new client / activity transition actively (hiring of staffs, designing training model, monitoring training progress, flagging issues with training, signing off go live)
- Delegate tasks and manage employee development
- Coordinate with auditors internal and external to meet deadlines and requirements
- Ensure all internal controls and compliance procedures are properly implemented
- To escalate and discuss issues as required
- Identify scope for process improvements on an ongoing basis
ii) Service Delivery & Service Quality
- Adhere to State Street Alternative Investment Solutions (AIS) strict internal control procedures
- Ensure monthly and quarterly client deliverables are achieved
- Actively guiding team to go through difficult situation
- During the course of normal day to day operation, responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures.
- Take active role in performing error analysis, agreeing on remedial action plan & implementing agreed controls
- Ensure continuous quality improvement
iii) People Management
- Demonstrate positive leadership and people management skills and the ability to work well with others, individually and within a group
- Coordinate performance planning process including goal setting, regular and immediate feedback and submission of formalized performance appraisals on designated staff
- Actively monitoring staffs under special performance monitoring
- Participating in total compensation planning for the team
- Lead by example and support employee development and growth
iv) Other Responsibilities
- Integrate new business/client onboarding
- Coordinate and manage special client and corporate projects
T he AVP i nteracts with all levels of professionals both internally and externally. A strong foundation with communication and interpersonal skills are essential. Candidates with the following attributes, skills and experience are preferred:
- Proactive - self starter
- Ability to multi-task and work under time constraints without compromising on quality
- Candidate should be open to work in European and North American shift hours as needed by the business
- Ability to attend conference calls during non-local business hours
- MS office products (Excel, Word, PowerPoint, Access, Visio, PowerBI, SharePoint)
- Proven track record of innovation (knowledge of VBA and advanced excel skills would be beneficial)
- Prior staff management experience
- Fluency in writing and speaking English
Academy and experience required:
- Minimum 12 years of relevant work experience
- Candidate must have a university degree (accounting, business, mathematics, finance or economics)
- Strong investor services experience required
- Exposure to Hedge fund, Private Equity or Real Asset funds
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