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TD Wealth Private Investment Advice is a premier full-service brokerage and wealth management business with an unwavering focus on becoming the leading, most respected Wealth Management Advisory business in Canada, fulfilling the comprehensive needs of mass affluent and high-net-worth clients with World-Class Advice and Legendary Client Experiences. TD Wealth PIA has 730+ Investment Advisors located in 86 branches across Canada
The Investment Advisor (Phone) is focused on the mass affluent customer segment with responsibilities for retaining and increasing market share through consolidation and acquisition of Money-in assets. Through ongoing relationship management, conducted over the telephone and other electronic channels, the IA role offers sound advice with a focus on Retirement and Investment Planning by assisting clients in identifying goals, potential barriers and recommending appropriate solutions. The role will also identify opportunities to refer clients to other TD partners, i.e. Retail and Wealth Management Partners. Execute trades, cash movement, and frequent purchase plan instructions from clients. Ensure account maintenance, operations, and escalations are managed and resolved in a timely manner. Manage the client base for long term profitability, understanding the needs of clients and delivering products and services which fit their needs. Collaborate with other areas of TD to deliver a One TD approach and legendary client experience. Improve client retention and loyalty by contributing to improving the team, regional & national LEI scores. Ensure proper handling of all client issues/complaints utilizing the Client Problem Resolution Process. Provide each client with a completed Progress Review within 90-days of the original engagement date. Be knowledgeable of, and comply with, TD Wealth and industry requirements, policies, procedures, controls, codes, and guidelines of conduct, service standards, securities laws and regulations. University degree diploma preferred Licensed to sell Mutual Funds and 3-5 years industry experience. Licensed with IIROC as a Registered Representative OR if not currently licensed: Successful completion of the Canadian Securities Course (CSC) before the start date Successful completion of the Conduct & Practices Handbook (CPH) within first 90 days in the role. Insurance licensed (LLQP) or willingness to do so within 1 year Proven ability to work in a fast-paced, dynamic environment, while delivering a high level of client service Professional team player with strong telephone relationship management skills. Demonstrated ability and understanding of the benefits of asset accumulation. Excellent communicator both verbally and written Excellent time management skills and the ability to respond to client inquiries and requests in a professional and timely manner. Ability to ensure a seamless client transition from existing advice relationship. Proficient with firm software & MS Office Suite.
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.