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About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The purpose of this role is to drive and manage global processes and projects for Client Life Cycle Management (CLM) Corporate & Institutional Banking (CIB) & Commercial Banking (CB) with assistance from Head - CLM Operations GBO MY. Assist in the overall management, implementation and delivery of an efficient and lean operating model.
CLM Operations function aims to provide best in class service without compromising on process discipline and adherence to controls and ensuring Client Data integrity across systems through faster and efficient execution of regulatory compliance, client profiles creation, maintenance and off-boarding services. CLM processes are critical to facilitate and control adherence to CDD requirements, on-boarding restrictions, regulatory compliance, facilitate product level restrictions and various financial and regulatory reporting.
CLM Operations plays a critical role in increasing control, efficiency and effectiveness of account opening, maintenance and closure processes to ensure data quality in Single Customer Identifier (SCI) system and other TP systems for CIB and CB Clients.
Client data is very critical to the Bank and it various functions for conducting business, meeting regulatory obligations and supporting the various business processes. Standard Chartered Group and its Subsidiaries require accurate, complete, reliable and timely data in support of conduct objectives, risk management, regulatory reporting, customer experience, MIS/ business decision making and analytics. A critical part of this role is to ensure data quality input and maintenance across the processes while supporting and driving changes to the bank wide requirements in the client data domain.
The Role Responsibilities
Facilitate the identification and delivery of all data remediation work across CB and CIB covering Root Cause Analysis and engaging CDO teams to ensure target-state Information Architecture aligns to CDO principles and best practices.
Engaging technology teams to ensure data-related deliverables are produced on-time and to agreed scope (e.g. interface design, data mapping, cleansing and migration, report development, etc.)
Manage end-to-end project delivery for CLDM DQMF related initiatives
Monitor and review Data Quality Analyst outputs to ensure consistency and quality
Key point of contact for DQMF related queries and escalations across Client Lifecycle initiatives and processes
Support definition of remediation scope and priority for data remediation teams to execute
Support Client Lifecycle Data Quality champions on queries and issue resolution
Data-related management and governance reporting (data risks, issues, priorities and progress)
Develop required project artefacts to deliver CLDM DQMF related initiatives
Work cohesively with:
COLT Data Stream Lead to deliver the Data required to deliver future operating model.
Business Architecture team for requirements and design guidance.
Identify and escalate key workstream risks, issues and dependencies to the Investors Remediation Lead for ongoing management.
Compliance with all relevant Group Policies related to CLM Ops / CDD as applicable
Compliance with the Group Money Laundering Prevention Policy
Compliance with Group Operational Risk procedures
Any other Documentation Activity assigned by Line Manager.
Motivate the team by appreciating any good work done by the team members instantaneously and also by nominating for GEM Awards if really deserved and maximize Productivity of the team.
Ensure staff performance is monitored on a continuous basis and feedback provided at regular intervals.
Ensure that Knowledge on Systems and Procedures is updated by keeping track of periodical circulars and other instructions issued.
Ensure timely escalation to Line Management of any exception noticed related to work and environment.
Upholding the Values of the Group and Company at all times
Ensure proper training is given to team members whenever required.
Ensure backup staff is identified and trained
Participate & encourage participation in departmental quizzes, and Group / Company-wide CSR Initiatives.
Ensure strict compliance to Group Code of Conduct always.
Ensure proper maintenance of work stations and the work environment.
Ensure adherence of clean desk policy.
Ensure timely completion of all E learning courses.
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages .