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About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
Scope of role: 责任范围 ：
Processing of all Trade Service related documents efficiently and accurately and liaison between customers and Hub Centre to deliver efficient services to clients.
处理所有与 贸易服务部 相关的业务，联系客户与后台操作中心，为客户提供优质服务 .
To fully observe the current policies, operations procedures, service standard and regulations requirements when processing transactions.
The Role Responsibilities
Strictly follow Trade Service DOI and JD, ensure the implementation of internal policy and compliance of regulatory requirements.
严格遵守 贸易服务部 内控制度和岗位职责 , 确保国家法律规定和内部规章制度的贯彻执行。
Timely and accurate resolution to all customer enquiries on Trade Service and products.
及时准确解决客户有关 贸易服务部 的问题。
Act as "single window" into our ASU transaction and services.
To maintain quality standards to ensure our services for above mentioned products, meets customers' total needs, and that continued effort is made to exceed customer's expectation.
Ensure day to day running EOD recon and post monitoring activities, guided by department operating instructions, guidelines, policies and standards set.
To finish the product related returns in time. Establish statistic and filing procedure, ensure the accuracy and integrity of original records, contracts and other materials.
To ensure the maker/checker mechanism is strictly followed on each regulatory report.
To provide support and monitor investigation cases handled by Hub Centre, through satisfactory resolution with the customer.
To be aware and identify opportunities for cross selling the Bank's products.
To be responsible for account related entry/deal input checking, ensure the effective control of risks through proper authority mechanism.
负责相关交易复核 , 遵守分级授权机制 , 确保业务按风险程度得到有效控制。
Help vet suspicious money laundering cases, where necessary, before sending them to Country Money Laundering Prevention Officer.
Daily work must comply with the Money Laundering Prevention Requirement and the Code of Conduct.
Shall be alert at all times to unusual or possible suspicious customer activity, and should report promptly any suspicious activity.
Periodically to do CRM and KCSA self-assessment of daily processing, escalate according to acceptable risk threshold.
Periodically to do job rotation and take mandatory leave as per annual leave policy.
Be familiar with BCP plan and test periodically.
熟识 部门业务应急预案 , 并 参与定期的测试。
Attend and finish internal and external training to be skilled and qualified for the job.
参加并完成银行内外部的各项培训 , 使之具备胜任本岗位的专业知识和技能。
Safe keep and register business chops/key, user Id password and critical vouchers, follow handover policy.
妥善保管业务用章 / 钥匙 , 操作密码和重要凭证 , 办好交接和登记手续。
Processing relevant transactions and performing specific duties (e.g. reconciliation, regulatory reporting, callbacks, scanning, etc.) guided by the departmental operating instructions, guidelines, policies and standards set.