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Wealth Management - Business Quality Assurance Specialist ? Associate ? Hong Kong
March 5, 2020
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com .
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J.P. Morgan Asset & Wealth Management, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits.
J.P. Morgan Private Bank is a global wealth management leader that delivers the highest quality advice, service, capabilities and products to Ultra High Net Worth (UHNW) individuals and families around the world. We deliver highly customized and comprehensive solutions to help clients with the many complexities they face by leveraging the commercial and investment banking capabilities of the firm.
Within Wealth Management, the Global Controls Management (GCM) organization?s primary function is to (i) ensure a sustainable and disciplined end-to-end control environment for WM; (ii) identify and escalate issues with a sense of urgency; and, (iii) partner with the business to ensure timely remediation of issues. Global Controls Management works in partnership with the business, as the first line of defense. The team assists in immediate, real time critical control issue detection, escalation, root cause analysis and remediation. In addition, the team works in collaboration with all other control functions ? Compliance, Risk, Audit, and Legal. Responsibilities:
This position is based in Hong Kong, the candidate will be help to perform control assessments & quality reviews, assisting in immediate, real time problem detection and escalation. Working closely with Business, Compliance & Technology will also assist in defining the scope of monitoring and surveillance of business activities
Additionally responsible for multiple components in delivering the team?s core mission to Wealth Management overall, including ?Partnering with Client Facing Employees and other key stakeholders as subject matter experts ?Ongoing monitoring of key business activities on adherence to policies/procedures/regulatory requirement, extending to the below responsibilities: Review of Call & Voice Memos to ensure adherence to Trade Suitability, Cross Border Governance ?Checking of various regulatory indicators (Pre-trade risk disclosure on derivatives, structured products etc.) ?Regular liaison with Senior Management - presentation of findings to Market Managers, Investment Team Leaders ?Recommending solutions to address gaps identified to help close issues relating to audit matters ?Regular follow-up to track progress, escalations and investigations of key issues ?MIS production/reporting and committee updates ?To participate and manage the RCSA process which identifies, assesses, and monitors operational risk across the firm. ?Participate and escalate remediation efforts including implementation of action plans associated with regulatory issues ?Build and maintain excellent relationships with internal partners and colleagues ?Opportunity to drive technology as well as other initiatives on behalf of the BQA Asia team ?Coordinates with the business to assess the effectiveness of the control environment and to raise and escalate control issues through the relevant governance committees. ?Work with Business to prepare for regulatory, audit and compliance examinations. Provide advice on the design of any action plans required. ?Help facilitate the NBIA (New Business Initiative Approvals) Committee, which approves new business initiatives or significant process changes. Qualifications:
?7-10 years controls, audit, operational risk, compliance, or equivalent experience in complex financial enterprises ?Good command of Cantonese/Mandarin to be able to review voicelogs would be a bonus ?Knowledge of wealth management businesses, risk & controls preferred ?Good interpersonal and collaboration skills, with the ability to successfully engage a broad range of individuals across various business segments and key support functions ?Exceptional critical thinking, project management, analytical and communication skills with the ability to directly address conflicts and escalate issues where appropriate ?Ability to multi-task and adapt to changing priorities in a dynamic business environment, and continually reprioritize to focus on the key issues / topics ?Excellent skills using Excel and MS PowerPoint tools efficiently ?Can clearly articulate the processes supporting a business unit's function, controls, business priorities, impact on financial reporting, issues and risks associated with operational and IT infrastructure; can identify gaps and proactively help develop solutions. ?Ability to learn new concepts, systems, processes, and initiatives Personal traits: Intellectual curiosity and integrity, strong positive attitude and team spirit, desire to learn and grow, confidence and strong presence (including with senior executives). Highly organized, reliable, proactive, flexible, results and action-oriented. Ability to work in an international organization and in a cross-cultural setting.