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As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business â€" they were made just right for you.
Drive credit card and unsecured lending portfolio optimization across DBSâ€™s key markets, working alongside the in-country Product/Portfolio Heads â€" from customer acquisition, activation, revolving, active rate, line assignment and retention
Introduce propensity models, segmentation tools, best practice policies and marketing strategies to cultivate revolving balances, cross-sell and top ups
Collaborate with Credit & Risk to review credit policies, scorecards, controls and product programmes to improve approval rate and risk-adjusted returns
Collaborate with Collections to ensure healthy flow rates and provisioning
Collaborate with Product Management to improve product features, origination process and pricing
Drive digital journey design and digital adoption of portfolio products to lower CPA and increase adoption
Encourage sharing of best practices across markets and drive synergy of initiatives and offers regionally
At least 15+ years of experience in credit card and unsecured lending portfolio management
Excellent understanding of key business drivers and competitive trends in the payments and lending industry
Excellent grasp of data analysis, risk management and strategy planning. Able to transform data into useful insights to formulate strategy
Digitally savvy, with strong focus on developing meaningful customer experiences
Excellent interpersonal skills and able to collaborate, influence and build rapport with stakeholders from different departments and markets