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The Client Support Associate position in the Ameriprise Advisor Center (AAC) is responsible for delivering effective support and service to clients and advisors, delivering a high quality client experience. This is a sales role supporting clients and advisors in a phone based environment.
About Ameriprise Focused on people, not just our bottom line.
Here, you'll be part of an inclusive, collaborative culture that rewards you for your contributions. You'll work with other talented people who share your passion for doing great work that's in the best interest of our clients. And you'll have plenty of opportunities to make your mark at the office - and a difference in your community. So if you're talented, driven and want to work for a company that cares, put a rewarding career more within reach at Ameriprise Financial.
Responsible for client interactions including converting service calls to sales opportunities from inbound client calls. Preparing Client Relationship Manager and Financial Consultant for sales presentations and interactions with clients.
First call resolution, setting up accounts, completing and processing paperwork, scheduling meetings, executing routine clerical transactions, answering requests for information, fields client issues, and manages recovery process. Transact and process business on behalf of advisors and product specialists and support the Client Relationship Manager/Financial Consultant in the financial planning process. Gathering and documenting information to ensure compliance requirements are met.
Liaison between Product Specialists and Client Relationship Manager/Financial Consultants to come up with recommendations.
Engage in on-going professional development to increase industry, product, sales and servicing skills and abilities. Maintain all appropriate FINRA/other licenses and requirements up to date.