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About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
To ensure smoothly operations for (Cash Management Service) ， take overall responsibilities of management and supervision on the operational, systems and staffing issues of (Cash Management Service).
Processing of all (Cash Management Service) related documents efficiently and accurately and liaison between customers and Hub Centre to deliver efficient services to clients.
处理所有与 ( 现金管理服务部 ) 相关的业务，联系客户与后台操作中心，为客户提供优质服务 .
To fully observe the current policies, operations procedures, service standard and regulations requirements when processing transactions.
Strictly follow (Cash Management Service) DOI and JD, ensure the implementation of internal policy and compliance of regulatory requirements. 严格遵守 ( 现金管理服务部 ) 内控制度和岗位职责 , 确保国家法律规定和内部规章制度的贯彻执行。
Timely and accurate resolution to all customer enquiries on (Cash Management Service) services and products. 及时准确解决客户有关 ( 现金管理服务部 ) 的问题。
Act as "single window" into our transaction and services. 作为独立的窗口，负责操作中心与客户的沟通，并提供响应的服务。
To maintain quality standards to ensure our services for above mentioned products, meets customers' total needs, and that continued effort is made to exceed customer's expectation. 保证银行产品和服务的高质量，努力满足客户要求，持续增进服务品质以超越客户期望。
Ensure day to day running EOD recon and post monitoring activities, guided by department operating instructions, guidelines, policies and standards set.
To finish the product related returns in time. Establish statistic and filing procedure, ensure the accuracy and integrity of original records, contracts and other materials. 检查并及时完成相关报表 , 建立完整的会计 , 统计和业务档案 , 确保原始记录 , 合同和各种资料的真实完整。
To ensure the maker/checker mechanism is strictly followed on each regulatory report.
To provide support and monitor investigation cases handled by Hub Centre, through satisfactory resolution with the customer. 为客户提供满意服务方案并支持并协助操作后台的工作。
To be aware and identify opportunities for cross selling the Bank's products. 积极为银行拓展业务。
To be responsible for account related entry/deal input checking, ensure the effective control of risks through proper authority mechanism. 负责相关交易复核 , 遵守分级授权机制 , 确保业务按风险程度得到有效控制。
Help vet suspicious money laundering cases, where necessary, before sending them to Country Money Laundering Prevention Officer. 在发送大额反洗钱交易到相关主管之前，预先审核资料。
Daily work must comply with the Money Laundering Prevention Requirement and the Code of Conduct. 日常工作必须符合反洗钱制度及行为规范的要求。
Shall be alert at all times to unusual or possible suspicious customer activity, and should report promptly any suspicious activity. 要时刻警惕客户异常和可疑行为，并迅速报告可疑交易至上级主管部门。
Periodically to do CRM and KCSA self-assessment of daily processing, escalate according to acceptable risk threshold.
定期对日常操作进行内、外部合规性检查和评价 , 根据可接受的风险程度逐级汇报。
Regulatory & Business Conduct
Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the [Xian branch services] to achieve the outcomes set out in the Bank's Conduct Principles : [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
[Strictly follow Local regulator: PBOC/SAFE/CBIRC requirement].
Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)
Other then the above roles, job holder follow other job duties and responsibilities assigned by line manager from time to time.
Please note that the job description above will be received during the Job Objective setting every year, which may be amended and agreed where necessary by the employee and the line manager.