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About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Accountable for ensuring proper and effective field collection actions are taken against delinquent non-contactable accounts in order to achieve daily, weekly & monthly collections target with the objective of minimizing Net Credit Loss.
Perform call dunning activities or field visits to delinquent, high risk not contactable customers endorsed to field for repayments for both HCMC and Hanoi location.
Negotiate with customers on settlement and perform due diligence on related activities.
Exercise adequate control over field collector's performance in terms of Recruitment & training of field collectors Managing field collector productivity and Capacity Planning .
Manage field collection performance on- both front $ collection and net resolution.
Collector Training on Code of Conduct, TCF and system refresher.
Ensure proper documentation of Collection related activities and updation of CACS (Computer Assisted Collection System) . Responsible for working expeditiously on all accounts assigned and updating collection diaries in the collections tracking reports
Ensure legal recourse and follow up on delinquent accounts where applicable.
Assist Fraud Control unit in investigation and provide timely feedback, observations and intelligence on delinquency trends and customer behaviors to supervisors and collections management.
Drive conduct agenda and create awareness in field team about process guidelines and controls.
Ensure team engagement with minimum attrition.
Ability to relate to Product policies & possess credit appraisal perspective.
Managing agency performance in terms of resolution - both front-end and net resolution
Analyse complaints & ensure minimum complaints against collections are received.
Monitor & track for closure of service related issues through process
Our Ideal Candidate
Bachelor Degree (Preferred Law background, Banking, Economics, Foreign Trade, Commerce)
Good communication skills and proficiency in English
Collection operations and team management experience.
Good market knowledge, networking skills with collection agencies, law firms and enforcement.
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages .