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About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
This is an exciting opportunity to be part of the Global Operational Excellence (OE) team - a function which partners with colleagues to transform client journeys as well as spreading the improvement habit by putting clients and business outcomes at the centre of what we do. The focus is on delivering client-centric process improvement across the bank, but it also includes the Spreading of the Improvement Habit, by building problem solving capability (via training & the coaching of others) and helping create a movement towards broader process thinking (via comms, leveraged success & supporting grass roots change).
By promoting a simple, fact based, and standardised bank wide approach, OE works to accelerate process excellence and execution. The program aligns very closely with our corporate values (Do the right thing, Never Settle, and Better together) plus the CEO's Client Manifesto, and therefore comes with strong and senior management commitment. Working with COO's and Journey Owners it will be important that the chosen candidate has credible experience, but also comes with the right personal spirit and behaviours to drive new ways of working. As an individual, it will be important to have excellent interpersonal skills. The person must be hands-on enough to find, facilitate and implement practical solutions, yet able to operate at higher / more strategic levels to ensure we tackle the right problems.
The scope of this role goes across the bank, covering Businesses (i.e. Retail, Commercial, Corporate & Institutional, and Private), Geography Segments and Corporate Functions. It includes a blend of strategic thinking and execution and provides a good platform for future roles. Deliver Change
E stablish and drive a portfolio of initiatives, delivering change in line with target outcomes and via the standard Client Journey/ OE framework.
Develop sustainable solutions leading to measurable benefit using levers such as Process Improvement, Operations Management, and Work Organisation.
Establish and maintain a highly engaged working relationship with shared accountability across businesses/functions.
Own, contribute and deliver project/ experiments as required to deliver change outcomes on the ground.
Quantify costs and benefits of solutions and contribute to the creation of business cases plus benefit write ups.
Transition OE interventions to become business-owned programmes enabling sustainable change.
Contribute to A3 Problem Solving skills amongst the employees by training and skills building initiatives, including the coaching and development of colleagues to support and accelerate the client journey.
Work to help implement a culture of continuous improvement across businesses/functions.
Perform tracking and monitoring with prompt course correction as required.
Drive and deliver a portfolio of initiatives across the project/experiment life cycle in line with OE PMO standards and data quality.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead others (as applicable) to achieve the outcomes set out in the Bank's Conduct Principles.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
GBS Stakeholders & teams
Business COOs & Journey Owners
Geography COOs - Country Ops teams
Business/ Product Heads
Embed 'Here for Good' and Group's brand and Values in personal working practices
Maintains high levels of integrity, motivation and morale.
Perform other responsibilities assigned under Group, Country, Business or Functional policies & procedures
Our Ideal Candidate
8+ years of relevant experience within Financial Services.
Graduate (Engineers / MBAs preferred)
Experience in change/ transformation roles or consulting background.
Strong interpersonal and communication skills.
Experience with a formal process improvement methodology (Lean and / or Six-Sigma) and personal history applying them to deliver business benefits within and organization. Certification desirable.
Operations / Process / Team Leadership experience desirable
Experience of facilitating workshops and conducting interviews with stakeholders at all levels
Change agent and critical thinker
Experience of successfully implementing initiatives to drive Operational Excellence.
Numerate and IT literate and a proficient user of MS Office tools specifically: PowerPoint & Excel
Culturally aware and able to adapt style and approach to the country they are working with.
Language skills relevant to the Banks footprint a plus.
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages .