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Bring your career aspirations to life with AIA! The Chatbot Trainer will build, modify, test and maintain Chatbot applications on multiple user platforms.
Roles and Responsibilities Chatbot Training and Conversation Experience Review
Identify trends / patterns in customer interaction and non-speech data that present opportunities for improvement to operating efficiencies, customer experience, and process improvement
Manage the process of reviewing and maintaining the Chatbot conversational experience
Monitor the performance of Chatbot, frequently review key metrics and reports, make updates to existing conversation experiences based on review of customer interactions
Define recurring questions that can be handled by Chatbot and improve the dialogue flow to handle such questions
Correct and re-train failed or misunderstood dialogues to improve the learning and training of Chatbot and optimize the overall experience
Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements
Tertiary education graduate in any discipline, or secondary education graduate with 2 years working experience.
Experience designing, developing and deploying conversational virtual assistants
Knowledge and understanding of ML / AI / NLP
Familiar with utterances, entities, intents, classification, annotation, business rules and APIs
Fluent in verbal and written English and Cantonese
Basic insurance and pension knowledge would be definitely an advantage.
Build a career with us as we help our customers and the community live healthier, longer, better lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.