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About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The role holder is accountable for ensuring adequate resources (quantity and quality) are available to meet pre- determine business Service Level Agreements (SLA's) and ultimately satisfy customers. The Supervisor will manage one or multiple processes through a team of Operations Officers, handle escalations/errors and in addition may manage selected projects.
To assist the Manager in running of all Department BAU functions for all relevant asset classes including confirmation, settlement, exceptions processing, MIS reporting, control & risk mitigation, project & people management
To facilitate treasury operations for FXMM asset classes in a prompt and efficient manner
To establish good business relationship with Front Office and managing the expectation
To ensure processes are in compliance to the group standard.
To ensure fast turnaround time in responding to queries raised by parties within or outside the bank.