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This position supports State Street Global Services, Alternative Investment Solutions (AIS) business. This position will provide the candidate exposure across multiple applications on the Global Real Estate Platform (GREP). A core responsibility will be assisting end users on day-to-day system issues and on-boarding new clients on the Global Real Estate Platform (GREP). You will have the opportunity to assist and implement ideas that streamline processes and enhance controls, and diagnose, design, test and implement solutions for smaller projects or aspects of large, complex projects.
Providing daily user support on GREP, including trouble shooting and resolving any ad hoc issues experienced by users in a timely manner. Working closely with users and using the opportunity to
Configuration of new funds onto the platform, including assisting users in the designing the appropriate configuration set up in line with client needs
Serve as subject matter expert on the applications and recommend and implement enhancements, working closely with IT during the development, testing, deployment of the enhancement to production, and preparing documentation of the new features to be distributed to users
Facilitate working group sessions, as needed, to drive initiatives forward, including obtaining consensus and approval from all stakeholders
Interface and collaborate across key internal stakeholders (business, IT and project teams) and external parties to deliver results and ensure consistent service delivery, client solutions and client satisfaction
Assist to promote a collaborative cross-business environment that fosters change
Support and assist with the end-to-end planning,, implementation of business-as-usual projects including supporting multiple work streams and working groups within a large strategic initiative
Facilitate the creation and maintenance of effective internal controls and the implementation of corrective actions to address any process and control deficiencies
Participate in projects across the full breadth of AIS's geographic regions
Develop and provide end-user training on GREP application on an ongoing basis
Bachelor's degree in Business, Finance, Accounting or equivalent. An understanding of accounting concepts is required. This position will not provide accounting experience (that a typical Fund Accountant would get) but will provide an exposure into the workings of multiple funds being reported. The configuration of a fund and its' ongoing maintenance is what provides the desired result for the Fund accountant.
Strong communication skills both verbal and written to communicate
Experience in managing multiple projects simultaneously and demonstrated strong finance/accounting business background
Highly motivated self-starter willing and able to learn in a short period of time
Ability to work independently or as a team member on projects of varying size and scope
Ability to quickly adapt to constantly changing requirements and business needs
Intermediate Excel skills (pivot tables, v-lookups), PowerPoint, Word
Demonstrated ability to document procedures and create user manual and truly support users in terms of navigating the system and answer questions
Serve as the main point of contact for end users needing assistance with technology issues or needing guidance for how-to questions
Assist with the testing and evaluation of new software, systems, and applications; provide feedback from an end user's point of view to ensure easy usability once implemented.